GA TECH ServiceNow Solution Architect

Supervises, guides, and/or instructs subordinate staff. Analyzes user requirements, procedures, and problems to automate business processes, upgrade or modify existing systems, and review system-wide capabilities, workflow, and scheduling limitations.

The Outcome Architect possesses deep understanding of technical aspects of software development; has strong organizational and communication skills to effectively collaborate with customers/partners, business analysts, other project team architects and work with developers & QA. In addition to other areas, the architect will be at least 20% focused on supporting Team Charlie (Asset and CMDB)-related strategy and technical leadership. This will include a review of key use cases around ITSM, compliance, and asset management with identification of specific solutions that can leverage the CMDB to support GeorgiaTech requirements for each area. The architect will be responsible for creating design document, validating test plans in coordination with GeorgiaTech SMEs, leading demonstrations and strategic efforts. Takes responsibility for designing and overseeing validity of the architectural solutions within a single or across multiple domains by working closely with and coordinating efforts of multiple project team architects. Capable of developing cross-domain integration designs according to existing leading practices and establishing new architectural conventions. Works with business analysts and customers to determine scope and work out a high-level architectural solution. With a full product vision in mind the Outcome Architect defines the technical strategy, identifies internal and external technical dependencies and the order of task implementation. Evaluates business requirements from the technical standpoint, gathers technical information from the customers and service providers to better fulfill both functional and non-functional requirements. Provides technical trainings and presentations for the project team and product stakeholders.
The Outcome Architect will have at least 10 years experience in software delivery and expertise in at least two of the following areas: SecOps, ITOM, ITBM, SAM, HAM. The Outcome Architect will have good interpersonal skills along with strong communications skills in verbal, written, and public speaking. The role will have at least 5 years of IT software consulting experience with 3- 5 years experience supporting or implementing ServiceNow products.
They will be experienced in many of the following:
Delivery of consulting services to install, configure, and integrate software products from ServiceNow
Conduct workshops to articulate the value of the solution
Develop custom software solutions as required through scripting and software development
Prepare technical documentation as specified in customer agreements
Provide guidance in setting up and configuration of customized probes, sensors and patterns, as needed
Provide guidance in setting up, configuring and code custom integrations using ServiceNow APIs
Provide guidance to perform application mapping and strong understanding of the mapping process
Ability to setup and configure impact analysis for what-if scenarios
Ability to articulate a technology and business direction using ServiceNow

Questions
No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address.Question3Candidate must be paid AT LEAST $75.00 if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed $101.25. Do you accept this requirement?Question4The maximum mark-up for this engagement s SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client s selection date. Do you accept this requirement?