IT Support Engineer
Posted on :
17-10-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2276476
Minimum 2 years hands on experience as deskside/Onsite support/local IT engineer
Experience in Providing Hands & feet Support for Network and Datacenter Equipment's/Devices
Strong Microsoft Operating System installation (Win 7 & Win10) and troubleshooting skills
Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.)
Strong desktop support knowledge including hardware, software, and networking concepts
Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
Basic understanding of Audio/Video equipment and conference room setup
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. Escalations
Troubleshoot and assist end users with mobile device setup, activations, and performance issues.
Handheld Blackberry, Android & IOS support knowledge
Strong Customer service skills
Strong written and verbal communication skills
Good Understanding of ITIL processes
Hand on Experience on ITSM tools like Service Now Soft Skills:
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE (Including MS Project and Visio)
Should have a great customer handling skill
Able to handle unforeseen situations.
High level of acceptanc
Employment Type
Full Time
Key Skills
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