Business Systems Consultant - Dynamics 365 Functional

Dynamics 365 Functional / Business Analyst with prior experience designing new implementations.

Microsoft Dynamics 365 Functional / Business Analyst

This position will extend beyond the dates listed in the requisition for at least another 12 month period.

Please note:
***** 3 days a week ON-SITE 8-4:30 physically IN-Office in Trenton, NJ. (2 days remote work) *****
***** Government position; remote work days is limited to 2 and is non-negotiable. *****


As a Dynamics 365 CRM Business Analyst, your primary responsibility is to bridge the gap between business requirements and technical implementation within the Dynamics 365 Customer Relationship Management (CRM) system. You will work closely with stakeholders, such as business users, project managers, and developers, to gather and analyze business needs, define system requirements, and design efficient solutions using Dynamics 365 CRM.

Your key duties and responsibilities may include:

Requirement Gathering: Collaborate with business users to elicit, document, and prioritize their CRM system requirements. Conduct interviews, workshops, and analysis to understand business processes, goals, and challenges.

System Analysis and Design: Analyze the gathered requirements and translate them into functional specifications. Identify gaps, propose solutions, and design business processes and workflows within Dynamics 365 CRM.

Testing and Quality Assurance: Develop and execute test plans to validate the functionality and performance of the Dynamics 365 CRM system. Identify and resolve any issues or defects through testing and collaborate with development teams to ensure a high-quality implementation.

User Training and Support: Provide training and support to end-users on how to effectively use the Dynamics 365 CRM system. Assist with user adoption, answer queries, and troubleshoot issues to ensure smooth system operation.

Documentation and Reporting: Prepare comprehensive documentation, including functional specifications, user guides, and training materials. Generate reports and analyze system data to provide insights and recommendations for process improvement.

Collaboration and Communication: Act as a liaison between business stakeholders, project managers, and technical teams. Facilitate effective communication, manage expectations, and ensure alignment between business goals and technical solutions.

To excel in this role, you should have a strong understanding of CRM concepts, business processes, and best practices. Proficiency in Dynamics 365 CRM, along with analytical, problem-solving, and communication skills, is crucial. Additionally, a background in business analysis, CRM implementation, or related roles is highly beneficial.

Please note that specific job requirements may vary depending on the organization and project scope.



Required/Desired Skills Skill Required /Desired Amount of Experience Prior experience as the sole BA working with Microsoft Dynamics 365 (CRM) on an Implementation Required 5 Years Prior experience meeting with Project Stakeholders, SMEs and Business Users Required 5 Years Prior experience translating business requirements into functional and technical design documentation Required 5 Years Prior experience in gather and document as-is and to-be processes and requirements Required 5 Years Prior experience performing gap analysis Required 5 Years Prior functional experience packaging Dynamics 365 solutions and deploying them to higher instances (QA, UAT, Prod) Required 3 Years Experience in working with MS Office, Microsoft Visio, Word and Excel Required 5 Years Hands on experience with tracking systems (i.e. Azure Dev Ops or equivalent tools) to document Epic Stories, tasks and other documentation Required 2 Years Experience with coordinating and conducting QA Testing and UAT with business users and technical team Required 5 Years Prior functional and hands on experience with Configuring Dynamics 365 Apps, Tables, Attributes, List Views, Form Views, Security Highly desired 3 Years Experience working with SharePoint 2016 or Online as user. (Sites, Document Libraries, Lists, Permissions) Highly desired 1 Years Dynamics 365 Portal Design Highly desired 1 Years Prior experience providing training and documenting training manuals (to end users) Highly desired 1 Years Questions No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address HERE that will be used when submitting E-RTR. Question3 Where is the candidate geographically located? Question4 What documentation tools has the candidate worked with (DevOps, Jira, etc)? Question5 Please list projects where the contractor was the sole BA and hands on technical resource involved directly with a Dynamics 365 installation/configuration. Question6 Please note the max vendor rate for this position is 87.62/hr. Does the vendor accept?