Service Desk Administrator IT Help Desk - QAtar

- High school diploma or GED. - Must have an active Secret clearance, US citizenship is required. - Must have a minimum of one year experience in a Service Desk Environment. - Must have a working knowledge of Microsoft Office software. - Demonstrated strong customer service skills are mandatory. - Pre-requisites for State-side applicants - copy of valid passport, copy of valid international driver’s permit, copy of valid US driver’s license, copy of COVID vaccination card, police clearance check and medical qualifications. - Pre-requisites for in-country applicants - copy of valid passport, copy of valid international driver’s permit, copy of valid US driver’s license, copy of COVID vaccination card, medical qualifications, self-identify current visa sponsor & employer, and a copy of Civil ID. - Must be able to provide copies of Active Certifications (2 levels, as outlined below) and their transcripts. • *Certifications**: • *IAT Level I Baseline**: - A+ ce, Network+ ce, SSCP. - Please note IAT Level II and Level III baselines are not required, but are acceptable. • *Computing Environment (CE)**: - MCSA: Windows 10, MCSA: Windows Server 2012/2016, MCSE: Cloud Platform and Infrastructure. - MCSE: Enterprise Devices and Apps, MCSE: Private Cloud, MCSE: Server Infrastructure. - Microsoft ExamPlanning for and Managing Devices in the Enterprise. - Microsoft ExamConfiguring Windows Devices. - Microsoft ExamInstalling and Configuring Windows 10. - Server +. • *Material and Equipment Used**: