Storefront Clerk
Posted on :
16-10-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 2274976
Onsite position at Rockledge, FL 32955
BI-LINGUAL (English/Spanish) preferred.
Storefront Clerk- Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
JOB DESCRIPTION:
* Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
* Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
* Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
* Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution.
* Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
* Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks.
* Assists customers with referrals to other agencies and community resources.
* Monitors lobby traffic flow and notifies supervisor of any issues.
* Completes client registration clearances (CRAD) as needed.
* Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
* Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
* Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
* Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews.
MINIMUM SKILL REQUIREMENT:
* Knowledge of the principles and techniques of effective communication; office procedures and practices; basic arithmetic.
* Ability to deal with the public in a tactful, courteous and effective manner; speak clearly and correctly; listen effectively;
* Record and evaluate data relating to applicant employment or assistance for health care or community services;
* Understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services;
* Review data for accuracy and completeness; organize and maintain filing systems;
* Perform basic arithmetical calculations;
* Plan, organize and coordinate work assignments;
* Communicate effectively;
* Establish and maintain effective working relationships with others.
SKILLS
Experience with applicant employment or assistance for health care or community services - Required 1 Years
Experience working with the public in an office setting - Required 1 Years
Comfortable working back and forth between the front desk, copier and client computer stations - Required
Ability to speak and understand English - Required
High School Diploma or equilvalent - Required
Ability to sit, stand and walk several times a day - Required
Evaluate data relating to applicant employment or assistance for health care or community services - Required
Ability to deal with the public in a tactful, courteous and effective manner - Required
Bi-Lingual (English/Spanish) - Prefered
Employment Type
Full Time
Key Skills
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