Contract Monitoring Officer

Provide monitoring and contract management services for the Council's commissioned services for vulnerable adults, carers, and communities. Ensure compliance, quality, and safeguarding.

Tasks

Monitor contracted services for vulnerable adults. Key objectives:

1. Lead quality monitoring and audits.
2. Support budget monitoring.
3. Conduct visits to assess service quality.
4. Identify and address risks.
5. Record activities and actions.
6. Disseminate good practice.
7. Ensure providers meet performance indicators.
8. Contribute to service models.

Requirements

Qualifications:

• A level or equivalent experience.

Experience and Knowledge:

• Knowledge of standards and legislation.
• Experience with providers and quality monitoring.
• Experience in commissioning or contracting.
• Experience with vulnerable groups.

Ability and Skills:

• Understanding of service delivery aspects.
• High-level interpersonal skills.
• Report writing and reasoning.
• Chairing meetings.
• Problem-solving.
• Workload management.
• Independent work.
• Performance management.
• Commitment to user involvement.