Customer Service Assistant - 6 Months FTC

WSET's purpose is to empower people through inspiring learning experiences all over the world. We offer a comprehensive suite of globally recognised qualifications covering wines, spirits and sake.

We are the world s leading provider of qualifications in wines, spirits and sake, delivering over 140,000 exams each year to candidates in over 70 countries via our network of Approved Programme Providers (APPs).

The successful applicant will contribute to a culture of integrity, empowerment, dynamism, and inclusivity within WSET.

Any offer of employment or your ongoing employment is conditional upon the successful completion of a thorough background check by an independent third party.

NB - If you currently work for one of WSET's APPs, you may not be eligible to apply for this role subject to your future career plans and the nature of that role. If you work for an APP either in a self-employed or employed capacity and would like to discuss your eligibility, please contact the hiring manager.

The role of the Customer Service Assistant is central to processing WSET educational material orders and distribution, and providing excellent customer service through timely and precise processing of customer orders and responses to customer queries. As part of a small team, there will be opportunities to be involved across multiple areas of the Publications/Sales function.

Principal duties and responsibilities:

General:

Process educational materials orders and associated customer communications
Assist with general customer queries
Liaising with UK and international warehousing facilities
Any other duties as may reasonably be requested by your line manager.

Essential :

- Highly organised with strong attention to detail
- Good time management skills and the ability to prioritise.
- Proficient in MS Office Package, with Intermediate knowledge of Excel.
- Strong customer service ethos and customer-friendly communication style.

Desirable:

- Experience in inventory / distribution / publications processing.
- Experience in using finance system NetSuite.
- Experience of working with foreign subsidiaries and/or multi-site business

UK Benefits

Annual Leave - 27 days pa + public holidays, increases with service; ability to buy/sell 5 days

Pension (options available after three months):

5% Employee (EE) 3% Employer (ER) contributions.

Option 1: 3% EE 5% ER

Option 2: 5% EE 8% ER

Option 3: 7.5% EE 12.5% ER

Option 4: 9% EE 15 ER

Health insurance (after three months):

Vitality scheme - post probation - Access to virtual GP appointments, Rewards include Caffe Nero drinks, Cinema Tickets, Apple Watch, Cash Back on Waitrose shopping, Amazon Prime membership, 75% off at Champneys, 6 month subscription with HeadSpace, Discounted Weight Watchers membership and gyms such as Virgin Active, Nuffield Health and David Lloyd, Smoking Cessation day worth 300 and half price health screens

Eye voucher scheme

Food and drink in the office

Nespresso coffee makers and a range of other drinks, fruit, cereals, soups

Season ticket & gym membership loan scheme

Group income protection scheme

EAP

24/7 confidential help and support from trained counsellors and advisors

Death in service

4x annual salary paid to nominees with associated bereavement support for family

Enhanced family friendly leave and pay

Celebration vouchers

Cycle2Work scheme

Discretionary bonus

Development - WSET's in-house training and qualifications in Wines, Spirits and Beer as well as other professional development opportunities.