Supported Accommodation Registered Service Manager

Job Purpose:

The Registered Service Manager will be responsible for the day-to-day management of the supported accommodation service for young children 16 to 17 preparing to leave care, to ensure compliance with the Supported Accommodation Regulations and Quality Standards. The successful candidate will provide effective leadership to staff teams, manage budgets and resources efficiently, and develop positive relationships with young people, their families, and other professionals involved in supporting them.

Key Responsibilities:

Leadership and Management:

• Provide effective leadership to staff teams to deliver high-quality services that meet the needs of young people.
  
• Manage staff, including recruitment, training, supervision, and performance management, to ensure they are fully equipped to carry out their roles and responsibilities.
  
• Foster a culture of continuous improvement, innovation, and adherence to policies and procedures.
  
• Build positive working relationships with stakeholders and maintain clear lines of accountability within the service.
  
• Ensure the service meets regulatory requirements and addresses issues and concerns promptly and decisively.
  
• Continuously monitor and evaluate the service and staff teams performance to identify improvement areas and implement action plans.
  
• Act as a role model for staff teams and demonstrate professionalism, integrity, and a strong commitment to the service s values and objectives.
  
• Oversee and supervise service leads in each and any of our undertakings.
  

Quality Assurance:

• Ensure high-quality support for young people that are person-centred, responsive, and promote independence and well-being.
  
• Develop and implement quality assurance systems to monitor and evaluate service effectiveness, promote continuous improvement, and comply with legislation and quality standards.
  
• Regularly review and update policies, procedures, and guidelines, and seek stakeholder feedback to inform service development and improvement.
  
• Train and support staff to deliver high-quality services and foster a learning culture within the service.
  
• Monitor and evaluate service and staff performance using data and feedback and comply with quality standards and regulations.
  
• Integrate quality assurance systems into business planning and performance management processes to contribute to service development and improvement.
  

Financial Management:

Develop and implement a robust financial management strategy for the service that ensures efficient and effective use of resources and delivers value for money, including managing budgets, income, and expenditures.

Ensure all financial transactions are properly recorded, tracked, and reported under relevant accounting standards and regulations, and regularly review and update financial policies, procedures, and practice guidelines.

Work collaboratively with other stakeholders, including funding bodies and partner organisations, to secure funding and resources for the service and to develop effective partnerships that maximize the impact and reach of the service.

Identify income generation and cost reduction opportunities, develop and implement strategies and action plans to realize these opportunities, and ensure that all staff are fully trained and competent in financial management.

Foster a culture of financial responsibility and accountability within the service, encouraging staff teams to proactively manage budgets and resources and be accountable for their financial decisions and actions.

Monitor and evaluate the service s financial performance on an ongoing basis, using data and feedback to identify areas for improvement and implement action plans to address them, and integrate financial systems and processes into wider business planning and performance management processes.

Compliance with Regulations:

Ensure full compliance with all relevant legislation, regulations, policies, and procedures related to supported accommodation services, including the Supported Accommodation Regulations and Quality Standards, Children Act 1989 and 2004, Care Standards Act 2000, and other relevant legislation; maintain up-to-date knowledge of all applicable regulations.

Provide staff with proper training to ensure their competence in applying relevant legislation, regulations, policies, and procedures.

Regularly review and update the service s policies, procedures, and practice guidelines to reflect best practices and comply with all relevant legislation, regulations, and quality standards.

Adhere to all health and safety requirements, including conducting risk assessments, following fire safety and infection control measures, and maintaining accurate records, including placement and incident reports, as required by legislation and regulations.

Implement the Guide to the Supported Accommodation Regulations, including Quality Standards and relevant legislation in all service delivery and compliance aspects.

Complete Regulation 32 reports every six months, fit for purpose and submitted to Ofsted.

Ensure the organisation and each service has a workforce development plan, location risk assessment and business continuity plan.

Ensure the Statement of Purpose for each service is kept up to date and that when adjustments are made a copy is sent to Ofsted within 28 days.

Requirements

The candidate must meet the Supported Accommodation Regulations fitness requirements.

Experience:

At least two years of relevant experience within the last five years working with vulnerable young people in a supported accommodation service or similar setting.

Proven experience managing a supported accommodation service or similar settings, including managing multiple locations, budgets, and resources effectively and developing financial management strategies that deliver value for money.

Demonstrable experience in developing and implementing person-centred care and risk management plans for young people.

Experience managing staff, including recruitment, training, supervision, and performance management, and fostering a team culture of continuous improvement and learning.

Proven experience in working collaboratively with other professionals, agencies, and stakeholders to deliver high-quality services that meet the needs of young people, ensuring compliance with relevant legislation, regulations, policies, and procedures and maintaining accurate records.

Experience in working with young people with complex needs, including mental health issues, and in a multi-agency environment is desirable. Experience in service improvement, quality assurance, and driving forward positive change.

Knowledge:

Thorough knowledge of Supported Accommodation Regulations and Quality Standards and other relevant legislation, regulations, policies, and procedures for supported accommodation services.

Understanding of safeguarding procedures, child protection legislation, and mental health issues that may affect young people in supported accommodation.

Awareness of best practices for delivering person-centred care and promoting young people s independence, choice, and control.

Familiarity with financial management principles, effective leadership and management practices, quality assurance principles, and partnership working.

Knowledge of diversity, equality, and inclusion principles and their importance in supported accommodation services.

Experience in service improvement and change management and the ability to drive positive change within the service.

Skills:

Strong leadership and management, communication, problem-solving, financial management, organizational, time management, staff management, planning, project management, attention to detail, partnership working, collaboration, IT skills, and commitment to diversity, equality, and inclusion, with the ability to apply these skills effectively and efficiently in a supported accommodation service context.

Personal Qualities:

A commitment to providing high-quality services for vulnerable young people who require supported accommodation services.

Empathy and understanding towards young people who have experienced trauma or abuse, with the ability to build positive relationships based on trust, respect, and dignity.

Resilience and determination to overcome challenges and achieve positive outcomes for young people, with a positive and proactive leadership style that motivates and empowers staff teams.

A commitment to ongoing personal and professional development, with strong self-awareness and a commitment to diversity, equality, and inclusion.

Integrity, honesty, and professionalism in all aspects of work, with strong interpersonal skills to communicate effectively with various stakeholders.

A flexible and adaptable approach to work, working effectively in a fast-paced, changing environment, and a commitment to service improvement and innovation.

Specific Tasks:

Manage all the provider s settings to comply with Supported Accommodation Regulations and Standards and related guidance.

Provide effective leadership to staff teams to deliver high-quality services.

Ensure staff follow policies and procedures to benefit young people.

Ensure young people receive quality support tailored to their individual needs.

Develop and implement quality improvement plans based on feedback from stakeholders.

Manage budgets and resources effectively to use them efficiently.

Maintain positive relationships with young people, families, and professionals.

Work collaboratively with agencies for coordinated support.

Maintain accurate records and clear lines of accountability.

Develop effective systems for monitoring service quality and adhering to health and safety aspects.

Work with staff teams to develop individual care plans for young people.

Ensure effective safeguarding systems are in place for young people.

Attend meetings with professionals supporting young people and provide regular performance reports.

Undertake required training and development activities.

Act as an advocate for young people, ensuring their views are considered in care decisions.

Work with colleagues to share best practices and ensure consistency across settings.

Note: The Registered Service Manager may have to do more duties as instructed by the Registered Person or required by changes in legislation or regulations related to supported accommodation services.

Benefits

• Bonus scheme
  
• Performance bonus
  
• Free parking
  
• Health & wellbeing programme
  
• On-site parking