Framework Manager

Johnsons 1871 is the over-arching group label that covers a range of consumer, but mainly b2b brands, operating in the moving, asset, project, and facilities management arenas.

Our businesses add a tremendous amount of value above and beyond simply moving things from A to B. With innovative and market-leading tools for asset tracking and management and aSustainability Firstmessage, Johnsons has big ambitions and already wins day after day against their competition.

We are an equal opportunities employer. Our policy is to recruit a diverse workforce that reflects the communities we work in and follow the guidelines of the Equal Opportunities Act 2010.

Our aim is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

This is an exciting role in the organisation supporting our Framework Director, gaining new clients from existing public sector frameworks, as well as managing some existing client accounts. A critical role with plenty of room for growth, combining many aspects of a sales function and Account Management.

• To coordinate enquiries, queries and issues between our Account Clients and the relevant member of Johnsons staff
  
• To assist managing new and existing accounts
  
• Monitor Tender Alert websites for upcoming and current opportunities
  
• Enable the Sales teams by providing all the relevant information for them to have the best impact on the client
  
• Develop new business by identifying and developing opportunities from existing framework
  
• Provide Management reports as required
  
• Develop dashboards and reports through the relevant systems
  
• Handle customer queries and escalate to the Framework Director where necessary
  
• Ensure all paperwork / documentation is collated and sent to our client where required
  
• Monitor all KPIs and SLAs with Account Clients and ensure the targets are achieved.
  
• Ensuring all Account Clients have the best experience possible during the sales and booking process.
  
• Oversee the generation of your clients quotations and ensure the desired standard is met.
  
• Ensure all Account Clients are sent monthly and / or quarterly report, where required.
  

Requirements

• Act as point of contact for clients
  
• Monitor Tender Alert websites for upcoming and current opportunities
  
• Attend events, exhibitions, and networking as required
  
• Provide sales data reports to Framework Director
  
• Develop new opportunities and cross sell for the many Johnsons 1871 divisions
  
• Co-ordinate different departments to provide information for Bids & Tenders and quotations
  
• Ensures processes are in place to keep clients informed of progress of works and any issues etc.
  
• Use clear communication skills and attentiveness to liaise internally and externally frequently
  
• Will proactively familiarise themselves with all projects to assist with client queries and overall satisfaction of services.
  
• Acknowledge and take ownership of enquiries and promote the business and resolve any issueswhere possible.
  
• Maintaining a positive, empathetic and professional attitude toward customers always
  
• Respond promptly to client enquiries
  
• Communicating with clients through the most appropriate media channels available
  
  
  

Benefits