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We re Hiring a Customer Deployment & Readiness Lead
Location: Hybrid (Remote + Southampton HQ + Travel)
At Alliants, we're on a mission to transform every customer engagement into something exceptional. We believe in working smart together to push the boundaries of company culture and create future-proof customer experiences.
Are you passionate about creating meaningful customer experiences and helping organisations deliver on their brand promises?
Join us as a Customer Deployment & Readiness Lead in our growing Customer Deployment & Readiness team!
The role:
The Customer Deployment & Readiness Lead role underpins Alliants ability to meet our product growth ambition, by not only leading a team of cross-skills resources that will allow us to deploy and configure our products for our customers, but also ensure they are appropriately trained and engaged so that they able to truly see the value and purpose of the product and the role Alliants can play, in helping the drive operational improvements and guest experience enhancements throughout the day.
Reporting to the SVP Services, this role will be pivotal in ensuring a planned, structured and disciplined delivery approach is taken to all properties that our products are deployed to. Orchestrating many parallel deployments at once, the role is driving project management process, discipline and governance into the process to also allow Alliants to deploy the product at scale and pace. Relationships, team management, and a constant thirst for efficiency and process improvement/automation will be critical to success.
The Alliants Customer Deployment & Readiness Lead will be a strong collaborator, communication, mentor and coach - to team members, leaders and to our customers. The role also has a privileged position to build greater awareness and understanding of the customer landscape and operational ambition, opening up insight to potential greater opportunities for Alliants to work with the customer in the Consulting and Services side of the business.
Some key areas you ll be working on:
Important to have:
Who are Alliants and what do we do?
The Alliants Way is caring about building thoughtful customer experiences with simplicity. For our people to do that, we know we all work better in an autonomous, collaborative, diverse and equitable space, where we strive for balance that naturally drives innovation.
Alliants, established in 2009, is dedicated to producing customer engagement technologies and services that pave the way for a more human, sustainable, and promising future for hospitality.
At Alliants, we are all in for our people and our industry.
What s in it for you?
By joining Alliants, you become part of a team that values inclusion, transparency, learning and development.
Our commitment is to support you in becoming the best version of yourself, fostering your personal and professional growth. We offer you:
A competitive salary
Up to 10% annual bonus
Remote & flexible working
25 days holiday + public holidays
Digital Nomad: travel abroad while working for 30 days a year
Generous level of stock options
Private healthcare
Life Insurance
Monthly takeaway allowance
Pension with matched employer contribution
1,500 training and development budget each year
Alliants celebrates diversity and is committed to creating an inclusive environment for all employees.
Full Time