Operations Manager

Want to be a Difference Maker? We provide homeowners peace of mind so they can focus on what matters most!

Come work as an Operations Manager with Paul Davis Restoration and you too can become a Difference Maker. The Operations Manager will be responsible for recruiting, onboarding, training and managing the Operations Coordinator and Project Managers. The Operations Manager plays a critical role in helping the Restoration Department achieve the company goals with a focus on customer service, sales and closings and gross margins. We are looking for dedicated individuals who can provide extraordinary care serving others in their time of need. This is an extremely important role in our company, and we are looking for the best of the best to fill it. Paul Davis Restoration of Reno takes pride in looking for Professional, Hard Working, and Reliable individuals to be part of our Difference Maker Team!

About Us:
Paul Davis Restoration of Reno is part of a national franchise organization that provides services to repair and clean up damage to residential, institutional, and commercial structures from fire, water, storm, mold, or other disasters. Founded in 1966, Paul Davis is a rapidly growing network of more than 300 independently owned and operated franchises. We are on a mission to provide opportunities for great people to deliver best in class results!

We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on being Difference Makers by living our Vision, Mission and Values to be more than just a service provider! The Paul Davis heritage is based around a can-do attitude, innovation, and outstanding customer service.

Benefits:

• Earn $65-$75k in your first year (base + bonus opportunity)
• 3 Weeks of Paid Time Off
• 7 Company Paid Holidays
• 401(k) with Company Match
• Medical, Dental, Vision, Life, Supplemental, Disability Insurance Offered
• On-the-job training! Develop new skills

What does a Operations Manager with Paul Davis do:

• Management of the Restoration Project Managers and Operations Coordinator.
• Auditing of Project Managers certifications to ensure compliance with Franchise Agreement and Program work.
• Schedule and hold meetings with direct reports; Trains and supervises direct reports on better business practices, identifying business opportunities, and strategy.
• Training and development of direct reports.
• Facilitate bi-weekly Goal Setting and Review meetings with direct reports.
• Professionally represent the Paul Davis principles of honesty and integrity.
• Continuously work to ensure compliance with all Paul Davis processes, policies, better business practices, and in accordance with the laws and regulations in the jurisdictions in which Paul Davis Emergency Services operates.
• Maintain focus and dedication to providing excellent customer service.
• Assist other team members when needed and foster a positive working relationship with other departments.
• Working alongside our Operations Coordinators, Foremen, In-House Tradesmen, Project Coordinators and Project Managers to facilitate collaboration and communication during the restoration of residential and commercial projects.
• Work closely with the Project Managers to ensure that all documents and administrative matters relative to active job flow ensuring the restoration is done timely, efficiently, and safely.
• Train Project Managers to handle correspondence with insurance providers.
• Train Project Managers to follows all program and TPA guidelines.
• Train Project Managers to review all estimates pertaining to the restoration portion of the assigned jobs.
• Meet company goals of Sales, Gross Margin, and Net Promoter Score.
• Track metrics during bi-weekly goal setting and review meetings (GS&R) and hold bi-weekly GS&R meetings with all Project Managers.
• Train Project Managers to confirm budget and work orders before the start of the project.
• Ensure compliance with standards and regulations.
• Build partnerships to improve performance with vendors and tradesman.
• Participate in the collections process.
• Train Junior Project Managers.
• Work in indoor and outdoor conditions.
• Follow the Project Manager on-call rotation
• Maintains a Truth Score of 77+.
• Maintains a NPS of 65+.
• Maintains Gross Margins of 45%+.
• Follows the Project Manager on-call rotation.
• Please note, the duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time.

Required Skills/Abilities:

• 5 - 7 years of Restoration Project Manager experience.
• Bachelor's degree.
• RPM 3 – Elite
• Knowledge of practices and procedures of water, fire, and mold trades.
• Knowledge of cleaning chemicals, solutions, and use of solvents.
• Positive, can-do attitude.
• Attention to detail.
• Excellent customer service.
• Leader and Team player.
• Represents the Paul Davis Values.
• Ability to supervise and evaluate employees.
• Ability to work in extreme temperatures.
• Ability to develop, learn, and properly apply operating and work procedures.
• Ability to plan and organize work.
• Ability to read and interpret written and/or oral instructions.
• Ability to work cooperatively with employees, contractors/vendors, outside agencies, and the public.
• Ability to work in extreme temperatures.

We support and hire Veterans and we are an equal opportunity employer