Customer Service Specialist - Remote work Reservist

Our Federal client is looking for several Customer Support Specialists for a 1 year+ contract role in Atlanta, GA. This is a 100% work from home position with the professionals working four (4), ten (10) hour days. The position pays $15.00 / hour.

The professionals will receive inbound calls from the public and assist customers with various health related inquiries. The Customer Support Specialists will utilize various databases and written materials to look up and provide information to telephone inquiries. The right candidates will need to meet the following qualifications:

High School diploma or GED required

Minimum six (6) months customer service/administrative /call center experience required

Must be able to speak English clearly and professionally

Bi-lingual candidates will receive priority consideration

Proven verbal and written communication skills a must

Experience working with a PC and a Windows environment required

Ability to effectively work within established contractual turnaround times required

Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

Proven ability to work as a member of a team is required

Work from Home Requirements:

This is a Work at Home assignment.Equipment WILL NOT be provided to support this role. All employees that Work at Home (WAH) must have the equipment and meet the following minimum requirements below:

Must have a desktop or laptop with the following:

o Windows 10

o Intel Core i5 processor or higher

o 8GM Memory

o 256 GB Hard Drive

o Minimum of 1 USB Gen 2 or newer

o Headset connection hard wired (not wireless)

o Hard Wired internet connection (CAN NOT use Wi-Fi)

o 1 RJ-45 for wired network connection

Must have a dedicated office space that will allow employee to have all working shifts void of interruption from family members, pets, personal phone calls, etc. The environment should mimic the in-office environment and experience for the customer.

Must have reliable high-speed internet connection (validated by a copy of a current internet bill with internet specifications).

Must have 2 monitors

Minimum speed requirement of 25/25 mbps. Must pass speed test.