Front Desk Admin

Responsibilities:

• Encourage and build mutual trust, respect, and cooperation among team members
  

• Develop specific goals and plans to prioritize, organize, and accomplish work
  

• Handle complaints, settle disputes, and resolve grievances and conflicts
  

• Participate in department meetings and continually communicate a clear and consistent message regarding the Front Office goals to produce desired results
  

• Observe staffing levels to ensure that guest service, operational needs, and financial objectives are met
  

• Support and train team members on adherence to all credit policies and procedures to reduce bad debts and rebates
  

• Promote same day selling procedures to maximize room revenue and occupancy
  

• Understand the impact of Front Office operations on the overall hotel success
  

• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  

• Encourage team members to provide excellent customer service within guidelines
  

• Interact with guests to obtain feedback on product quality and service levels
  

• Identify the developmental needs of team and coach, mentor, or otherwise help others to improve their knowledge or skills
  

• Utilize interpersonal and communication skills to lead, influence, and encourage others
  

• Advocate sound financial and business decision making
  

• Demonstrate honesty and integrity, lead by example
  

• Establish and maintain open, collaborative relationships with team members
  

• Ensure recognition of team members is taking place across areas of responsibility
  

Requirements

• High school diploma or equivalent
  

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major preferred
  

• Previous Front Office management experience is required
  

• Excellent verbal and written English communication skills, Spanish speaking skills are a must
  

• Ability to access, retrieve, and leverage information from the hotel PMS system
  

• Ability to multitask and prioritize
  

• Excellent problem solving and creative thinking skills
  

• Ability to maintain the confidentiality of information
  

• Strong leadership and communication skills
  

• An aptitude for self-motivation
  

• A can-do attitude and a hands-on approach
  

• Strong computer skills
  

• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
  

• Effective listening skills to understand and clarify concerns from team members and guests