Project Lead

Position: ServiceNow Developer

Location: Plano, TX

Duration: Long Term

Note: ITSM and ITOM is must.

ServiceNow Skillset Job Description:

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline.
• Minimum 1 year of ATF experience along with 8 years of ServiceNow hands-on experience is required.
• At least one ServiceNow mainline certification is required.
• Build and execute SNOW test plans, test cases, test scripts for both manual and automated testing.
• Test ServiceNow Functionality across ITSM and ITOM Modules; Incident management, Customer Service, Change management, Problem management, Service Catalog, User Administration, Reporting, Discovery.
• Experience in creating reports.
• Working knowledge of HTML and JavaScript are preferable.

Mandatory requirements:

• Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent interpersonal skills and ability to Lead work in a team environment.
• Excellent verbal and written communication skills.
• Strong knowledge of ITIL.
• Should be flexible to work during any shifts (US/India) based on business need
• Results oriented and demonstrates ownership and accountability
• Analytical thinker, possesses ability to influence others and drive to correct solutions within contract constraints
• Broad understanding of Telecom domain.
• Ensure project execution profitability

Other Mandate Requirements:

• T2 Application production support, 24x7 On-Call Support, Good Communication skills, Proactiveness, Working in different shifts mostly Shift timing as per USA day shift (6:30 PM IST to 3:30 AM IST) AND/OR as per team's requirement including 24x7 environment.

Skills : ITSM,ServiceNow,ITOM