Partnership Account Manager

We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.

Viator is looking for a talented Partnership Account Manager to join our team in Oxford. In this highly impactful role, you will join our dynamic Partnerships team and serve as a key member of an account team acting as the client's primary point of contact, and advocating for the client across the Viator organization to achieve mutual success.

This role will be supporting key, strategic partners in both North America and in Europe and you will be responsible for maximizing the value of partner relationships by growing the revenue generated by the partner, growing the market share of Viator in the business and continuously adding value by executing the Viator strategy, with heavy emphasis on using data to drive strategy and decisions.

What You ll Do

• Maintain and develop relationships with existing partners, providing excellent customer service and ensuring partner satisfaction and retention.
• Partner closely with executives at the client to influence strategies for driving sales of Viator Experiences.
• Provide consultation to partners and implement partner optimization tactics that include supply yield optimization and improving merchandising touchpoints by leveraging on internal, external
  and partner-provided data to drive growth for the business.
• Develop and track a series of financial and operational KPIs that Viator and the client agree on that best reflect the success of the partnership
• Organize and implement strategic account planning processes to engage with the client at senior levels by identifying opportunities and challenges faced by the client, recognize those initiatives that solve our mutual business objectives and communicate these business needs for Viator stakeholders for resources to address the objectives, and track our performance
• Develop and share extensive knowledge of the travel industry market trends, developments and competitor actions to enable you to develop and implement preemptive strategies and plans with our partners
• Drive process improvement through analytical approaches and creative solutions
• Prepare and present QBRs, and as required, negotiate contractual agreements to expand the scope of Viator s products and services
• Be working with the Principal Partnership Account manager to identify key strategic partners, formulate a growth plan and execute on growth tactics to drive revenue growth for partners and Viator.
• Be engaging with stakeholders including product, engineering, business and customer support teams from both the company and external partners.

Skills & Experience

• 5 years of work experience
• 3+ years experience managing strategic relationships, using technology solutions. (Travel industry a plus)
• Demonstrated ability to work with large, cross-functional (e.g. product, sales, strategy, marketing) global teams
• Strong understanding of success drivers of e-commerce at various stages of growth and have the ability to plan and execute a GMT strategy with our partners
• Proven ability to work closely with executives to present strategic vision and negotiate effectively on behalf of the company
• Ability to work independently within a complex environment, to drive rigorous, fact-based recommendations to stakeholders and to juggle multiple initiatives at once
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor, addressing a wide variety of functional business problems
• Ability to quickly assess an opportunity's potential, leveraging fact-based analyses and industry experience
• Exceptional written and oral communication skills, exceptional interpersonal skills and the proven ability to influence and communicate effectively across regional and functional lines
• Proficient in Excel and data analytics
• Partner Oriented. You invest time and rigor in understanding the workings of our partners business in order to identify opportunities to grow their business
• A hawk for detail. You track your partner s ins and outs like a hawk. Monitoring their performance and developments so that you can have meaningful insights and conversations that drive the partnership forward
• A terrific collaborator. You are able to partner effectively across teams with a broad range of skill sets and experience to arrive at the best solutions.
• Able to influence those around you. You use data to support your intuition and decisions, and have the confidence to push through initiatives you believe in.
• An excellent communicator. You can hold professional conversations and enjoy engaging stakeholders with data through a compelling narrative both verbally and in writing
• An owner. You think like one, problem solve and make decisions that derive the best outcomes for the business.
• Relentlessly curious. You like to learn how different types of business work and enjoy having a front row seat to understand the mechanics (both people and technology) that powers a business forward.
• Like people. You thrive in an environment that fosters human interaction, the joy of work is getting to know people and share knowledge

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to and let us know the nature of your request . Please include the job requisition number in your message.