Patient Care Coordin....
Patient Care Coordinator
Posted on :
15-07-2023
Employer Active
1 Vacancy
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Job Description
Req ID : 2141576
Our client, Tucson Plastic Surgery, is adding a Patient Care Coordinator to their incredible team as their practice continues to expand in their new state-of-the-art plastic surgery office.
As a Patient Care Coordinator, you are the main liaison between the patient and their surgeon. You will conduct preliminary consultations and lead patient intakes, offer guidance, explain procedures, answer questions, share surgical plans and pricing, schedule surgeries, interface with patients families, follow up, and share pre-and post-operative instructions.
Who You Are:
The choices their patients make are deeply personal, and it is critical that you establish a rapport with patients providing the support needed as they contemplate potentially life-altering decisions.
Through on-the-job training, you will become well-versed in all the products and services we offer and be prepared to provide patients with timely, accurate information.
Tucson Plastic Surgery offers the finest in Plastic Surgery, offering the latest advanced integrated aesthetic and reconstructive surgery in Tucson, Arizona. Led by a husband-and-wife team and sought-after plastic surgeons Dr. Raman Mahabir, MD, MSC, FRCSC, FACS, and Dr. Silvia Kurtovic, MD. We are a team of highly skilled and trusted professionals that are committed to delivering an unparalleled patient experience.
Qualifications:
As a Patient Care Coordinator, you are the main liaison between the patient and their surgeon. You will conduct preliminary consultations and lead patient intakes, offer guidance, explain procedures, answer questions, share surgical plans and pricing, schedule surgeries, interface with patients families, follow up, and share pre-and post-operative instructions.
Who You Are:
The choices their patients make are deeply personal, and it is critical that you establish a rapport with patients providing the support needed as they contemplate potentially life-altering decisions.
- A good listener who can empathize with patients and put them at ease as they explore their surgical options
- Someone with superior interpersonal communication skills and with demonstrated patience
- Timely and well-organized with strong attention to detail
- Positive, adaptable, and self-motivated
- Driven to provide world-class experiences and service by being friendly, attentive, engaging, and polished
Through on-the-job training, you will become well-versed in all the products and services we offer and be prepared to provide patients with timely, accurate information.
- Welcome new and existing patients, and ensure all patients receive an exemplary experience
- Perform preliminary consultation, intake patient medical history, and review surgical options; manage patient records accordingly
- Explain procedures and pre-/post-operative care, and answer patient questions, in-person or via phone or email
- Schedule surgeries and follow-up care
- Review pricing, and payment options, and collect fees/payments
- Conduct confirmation calls for patient appointments
- Scan all necessary paperwork into the patient’s charts
- Maintain patient records and ensure confidentiality
- Comply with HIPAA and the vision of Company practices
- Maintain open and positive communication with each department.
Tucson Plastic Surgery offers the finest in Plastic Surgery, offering the latest advanced integrated aesthetic and reconstructive surgery in Tucson, Arizona. Led by a husband-and-wife team and sought-after plastic surgeons Dr. Raman Mahabir, MD, MSC, FRCSC, FACS, and Dr. Silvia Kurtovic, MD. We are a team of highly skilled and trusted professionals that are committed to delivering an unparalleled patient experience.
- $25-30/hour depending on experience
- Full-time opportunity, in-office, M-F 9 am-5 pm, no evenings, weekends, or on-call
- Dental, Vision & Health
- Generous PTO – 2 weeks, increases with years in practice
- Holidays Paid
- 401k with a 3% match after the first year
Qualifications:
- Min 1-year experience in sales or customer service, preferably in plastic surgery, medical spa, or another surgical or wellness setting
- Exceptional interpersonal communication skills
- Excellent organizational and time-management skills and attention to detail
- Friendly, engaging, and polished demeanor
- Ability to manage workload effectively and efficiently in a fast-paced environment
- Self-motivated with a high energy level
Employment Type
Full Time
Key Skills
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