Technical And Logistic Support Work Package Leader

KEY RESPONSIBILITIES:

A. Maintenance and Support

• The main responsibility is to make our partners staff able to take over the maintenance and support operations of the BEAM9 system. These operations consist of:
• Support the Customers IT Administration team, in daily monitoring and to insure the contact with the Maintenance team in France for IT activities.
• Support the Customers Production team, in day-to-day operation on GEOINT/IMINT activities, to consider administration and to insure the contact with the Engineering team in Europe.
• Support Training activities.
• Support all operations in KSA, like deployment, acceptance phases or training;
• Contribute to continuous process improvement of the platform by supporting the deployment of software/hardware update and upgrade.

B. Customers relationship

• Participate to all necessary meetings, conferences or workshops with our customers to insure the appropriate level of service;
• Contribute to reflect customers expectations or request;
• Supporting the business in its evolving context (support sales and bid teams, provide country-wide business updates and opportunities).

C. Communication and reporting

• Ensure regular reviews and updates on activities to Europe program team and KSA management.
• To setup and maintain KPIs allowing the monitoring of the maintenance and support activities.
• Capitalize knowledge (documentation and procedure writing, good practices gathering)
• Maintain good relationship with the different actors involved in the platform (customer, back-office, providers and partner);
• Support On Time, On Cost and On Quality development, deployment, lifetime operation and performance management of all Maintenance Program deliverables.

KNOWLEDGE AND EXPERTISE:

Must Have

• Successful experience in maintenance and support; support to business development and program management with a mix of internal and sub-contracted activities.
• High interpersonal relationship capability and high communication skills to adapt to wide variety of interlocutors in a multicultural environment.

Additional skills

• IMINT/GEOINT trade core and geospatial software (I4D, SOCET GXP)
• IT: archiving, storage, virtualization, antivirus, firewall
• Ability to learn and understand various, complex, and technical subjects.
• Analytical skills to summarize, simplify complex topics.
• Ability to steer several activities in parallel.

EDUCATION AND TRAINING:

Education: Masters degree in computer science

Languages: English & Arabic mandatory, French, a plus

Nationality:

Saudi National.

Vertical:

Technology

Remote Work :

No