Technical Support Analyst

Equinox Consulting Partners is seeking a Technical Support Analyst for a full-time 100% ONSITE position with the Virginia Department of Transportation (VDOT) in Culpeper, VA. The Technical Support Analyst will work with end users within the assigned in the district. Successful candidate MUST possess a valid driver license and have a clear driving history, as she/he will drive a State vehicle. Only candidates local to the Culpeper, VA area will be considered.

Skills :

• This role will primary focus working with field staff with new technology and support of devices.
• Develop training material and train end users in a computer lab on various office applications.
• Answer phone calls and email requests for assistance.
• Monitor VDOT Help Desk queues and assist with clean-up of aging help desk tickets.
• Extensive skill in the use of Microsoft Desktop products including but not limited to
• Windows, SharePoint, MS Office Suite and MS Teams.
• Extensive Knowledge of SharePoint online administration and design.
• Support IT Knowledge Base Management by participating in the review and updates of articles.
• Communicate and collaborate across the entire team to include IT support center peers, supervisor and other departmental teams.
• Position is responsible for agency-specific end user SharePoint support and Office Application training for VDOT Culpeper District.