E-Commerce Customer Service Advisor
Posted on :
29-01-2023
Employer Active
1 Vacancy
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customer service advisoryears
Monthly Salary
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Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
29-01-2023
Job Description
Req ID : 1949778
Job Title: E-Commerce Customer Service Advisors Bi-Lingual
Location: Warrington, WA1 4RW
Salary: Between 24,000- 27,000 (depending on experience) + plus 33 days holiday, Life Assurance, pension and other great Company benefits
Permanent and Full Time
Roles will be working Monday to Friday and will be shifts between the hours of , so could be a mixture of some some or other shifts in-between these
Our client is an independent car dealer group that operates a network of 61 car dealership sites in the UK and channel They are one of the Top 25 Sunday Times best big companies to work
Our client is actively looking for a number of BI-lingual ecommerce Customer Service Advisors with a passion for providing excellent service to their ecommerce team as part of their Parts Plus Distribution Centre in ;
Your primary role will be to deliver first-class customer service to current, prospective and new customers via all forms of online customer You will enjoy working closely with key members of the ecommerce and operations teams in a rapidly growing business unit covering continental European regions including Germany, Italy, Spain, and
Our client is currently looking for people with the following language skills:
Fluent in English and German and ideally some ability to speak some Spanish or French
Fluent in English and Italian and ideally some ability to speak some French or Spanish
ROLE & RESPONSILIBITIES:
- Deliver outstanding customer service by answering customer queries primarily via e-mail, live chat and telephone for their German, Italian, Spanish and French online channels
- Resolving customer queries received through our clients European ebay, Amazon and ecommerce webshop
- Resolving and processing of returns, exchanges, and discrepancies within a timely manner
- Communicate with couriers with outbound / lost / damaged in transit shipments
- Co-ordinate orders on internal/external systems
- Co-ordinate with external ecommerce partners
Together with their generous rewards and structured approach to training and development, our client offers real job security and every opportunity to So if you looking for a career, please apply ;
Please only apply for this role if you are fluent in:
English and German and ideally some ability to speak some Spanish or French
English and Italian and ideally some ability to speak some French or Spanish
To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Pybus Recruitment on email: or call
Requirements
- ATTRIBUTES:
- Fluent in either German or Italian, as well as English and ideally some language skills in French or Spanish
- Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential
- Excellent customer service skills
- Excellent attention to detail
- Ability to prioritise, multitask and react quickly to urgent enquiries
- Ability to communicate well with all internal departments
- Professional email and telephone manner
- Confidence to speak to a wide range of customers
- An interest or knowledge of vehicle car parts is desired
- Technical experience with e-commerce platforms (desired but not essential)
- Fluent in either German or Italian, as well as English and ideally some language skills in French or Spanish
Benefits
- In addition to receiving a competitive salary, for the right candidate this position will offer:
- Industry leading package
- 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
- Pension Scheme & Life Assurance
- company vehicle purchase scheme
- Discount on Service, Bodyshop and Parts
- 1 day each year to volunteer for a charity of your choice
- Cycle to work purchase scheme
- Access to Perks at Work discount website
- Industry leading package
ATTRIBUTES: Fluent in either German or Italian, as well as English and ideally some language skills in French or Spanish Computer Skills - Microsoft Outlook and Excel, Zendesk, ebay and Amazon Seller Central experience desired but not essential Excellent customer service skills Excellent attention to detail Ability to prioritise, multitask and react quickly to urgent enquiries Ability to communicate well with all internal departments Professional email and telephone manner Confidence to speak to a wide range of customers An interest or knowledge of vehicle car parts is desired Technical experience with e-commerce platforms (desired but not essential)
Employment Type
Full Time
Key Skills
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