Client Success Specialist
Posted on :
24-01-2023
Employer Active
1 Vacancy
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Job Description
At Aristocrat, We are on a mission to find the best talent potential individuals in thirst for innovation & Knowledge
Career in Aristocrat Involves remote modality and several cutting edge stipend linked corporate certification in house ;
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A Client Success Specialist is responsible for ensuring that clients are satisfied with the products or services they receive from an They work closely with clients to understand their needs and goals, and they develop and implement strategies to help clients achieve their They also act as a liaison between clients and internal teams to ensure that clients requests and concerns are addressed in a timely and effective They also measure and analyze client engagement and satisfaction and report back to management to ensure that the company is meeting client needs and
Responsibilities:
- Understanding clients needs and goals
- Developing and implementing strategies to help clients achieve their objectives
- Acting as a liaison between clients and internal teams
- Ensuring that clients requests and concerns are addressed in a timely and effective manner
- Measuring and analyzing client engagement and satisfaction
- Reporting back to management to ensure that the company is meeting client needs and expectations
- Building and maintaining positive relationships with clients
- Identifying opportunities for upselling and cross-selling
- Keeping abreast of industry trends and best practices
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Requirements
- A bachelors degree in business administration, marketing, or a related field
- Strong customer service and communication skills
- Experience in a customer-facing role
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Strong analytical and data-driven thinking
- Strong project management skills
- Ability to work independently and manage multiple projects simultaneously
- Strong attention to detail
- Experience in a software as a service (SaaS) or technology company is a plus
Benefits
Extreme Learning and training
Continuous growth every 3 months financially & in
Compensation based on contribution
Proven experience as a back-office assistant, office assistant, virtual assistant or in another relevant administrative role Knowledge of back-office computer systems (ERP software) Working knowledge of office equipment Thorough understanding of office management procedures Excellent organizational and time management skills Analytical abilities and aptitude in problem-solving Excellent written and verbal communication skills Proficiency in MS Office
Employment Type
Full Time
Key Skills
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