Credit Controller

About our client

Our client is a leading Business Process Outsourcer that specialises in workflow and technical solutions for document, financial and payment processing. Headquartered in South Yorkshire and have a global client base, including FTSE 100 firms, major utility providers, leading telecoms operators, manufacturers, and local authorities.

They employ over 500 people across nine sites in the UK and operate overseas in three countries. Proud winner of Employer of the Year 2022 and they provide lots of engaging activities for their people including charity events, BBQs, ice cream days, free fruit, internal awards, and a significant investment in training every year.

About this opportunity

We have an opportunity for a Credit Controller Administrator to join our clients team based in their Leeds office. You will manage and co-ordinate the collection of overdue debt in accordance with the clients credit policy across three ledgers and 1000 accounts, ensuring that relevant action is taken to minimize risk and exposure to client cashflow.

What you will do

Pro-active Credit Management, daily pro-active credit management of allocated portfolio of customers, identifying overdue debt and applying telephone and letter techniques to chase.

Processing customer payments. Taking and processing card payment and allocating cash receipts to invoices.

Sales order release Dealing with order releases through SAP. Within order release deadlines and within empowerment levels whilst adhering to Credit Policy

Credit account administration. Updating customer details such as name and address, direct debit details etc.

Maintain customer/internal relationships. Dealing with all calls in a straightforward, professional, and engaging way that reflects our clients values and customer approach.

Deduction management ensure that invoices and purchase orders are dealt with and loaded onto the client system daily and in accordance with credit policy.

Query resolution Ensure that queries received by email, phone and post relating to pricing and delivery queries are addressed daily and sent to the relevant parties/department for resolution.

You will bring

Previous credit control experience / administration experience

Ability to interpret information in a timely manner and ability to adapt to a changing environment.

Ability to negotiate, influence, build and maintain strong relationships with clients, customers, operational teams, and other functions.

Excellent communication, negotiation, organizational and listening skills with the ability to quickly build rapport.

Team player

What happens once you apply

One of our team will review your CV in line with the job requirements. We will qualify your suitability for the role and arrange an initial call to discuss your suitability for the role. Once qualified we will prepare and send your CV to our client for review! Next steps we will be in contact with you to discuss next steps and feedback.

Remote Work :

No