Patient Access Scheduling Coordinator Tampa Andrea

ESSENTIAL FUNCTIONS: List the main areas of responsibility/primary functions within the job, or "buckets of ; Why the position Sentences should start with action verbs, , Oversee and supervise Provide support to Executive Facilitate staff training and development Provide direct and individualized nursing care to JOB SPECIFIC DUTIES: Underneath each Essential Function please list the associated job specific The more detailed description of job Sentences that provide additional information about the tasks associated with the Primary Essential Function: Specialty scheduling and registration operational duties in all aspects of Patient Access as assigned: Performs registration of patients for appointments to include verifying correct demographic and insurance on Communicate with ordering, referring or attending providers and the patient (and refer to scheduling guidelines) to correctly schedule appointments, surgeries, treatments, research orders, and/or Review documented instructions with patients to ensure they are properly prepared for scheduled procedures / tests / Responsible for coordinating treatment, procedures, and other identified specialty appointments in conjunction with standard appointment Ability to communicate and document timely using electronic systems and phone calls with all stakeholders of the multiple Knowledgeable of each departments specific requirements, guidelines, and processes to ensure accurate scheduling Job Specific Duties: - Essential duties as described above to include: - Accurately capture information / document in the registration - Initiate the process to obtain medical records from referring providers - Communicate with ordering providers, patients and other parties to obtain and share regular status Includes verbal and written (email, phone, online or fax) Uses AIDET as - Keep an organized work environment (both physical and electronic). - Regularly update the supervisor on challenges with scheduling appointments, registering patients or other - Consult with clinical resources in clinically complex - Provide cross coverage across the department ( between registration and scheduling or across clinics). - Serve as a new hire - Complete other duties as assigned by manager, supervisor or Lead ( pulling data or reports). - Seeks and obtains training on revenue cycle functions and professional - Propose updates to instruction manuals and/or training guides for Patient Access Essential Function: CUSTOMER SERVICE REQUIREMENTS Job Specific Duties: PASC plays a significant role in determining the perceptions patients have concerning quality of Moffitt health care services and of their individual treatment by Moffitt health care A high degree of tact, professionalism, and diplomacy must be used when dealing with patients who may have multiple health problems and may be frustrated with the diagnostic A caring, compassionate and sensitive manner is essential when explaining Moffitt processes and procedures to patients and their care givers both in person and on the PASC must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and clinic PASC must be able to effectively and proactively communicate under stressful situations with sometimes angry, hostile, and dissatisfied patients and/or care Must display Moffitt PROMISE at all Essential Function: COMPUTER SYSTEMS / SECURITY REQUIREMENTS Job Specific Duties: In the performance of official duties, the incumbent has regular access to electronic files containing sensitive information which must be protected under the provisions of the Health Insurance Portability and Accountability Act (HIPPA), other applicable laws, federal regulations, and Moffitt Incumbent is responsible for: (I) Protecting information for unauthorized release, loss, alteration, or unauthorized deletion and (2) following Page 5 of 10 January 1, 2020 applicable regulations, instructions, and security agreements regarding access to computerized files and protection of access The incumbent carries out other duties as requested, provides feedback and input into standard operating procedures and provides training on clinic procedures to new staff as Comfort with learning new technical applications and working within different computer Proficiency with computer/technical terminology to understand and efficiently answer support questions while being able to convey technical information to non-technical Essential Function: AUTONOMY Job Specific Duties: The PASC operates with a minimum degree of independence; however, knows when require assistance when attempting to problem-solve patient complaints and process problems on the front PAC would assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other health-care providers as conflict with staffing and/or coverage The position involves the performance of receptionist work, providing customer service, and other clerical duties as assigned for the proper and timely treatment of Essential Function: EMPATHY & CULTURAL NEEDS OF PATIENTS Job Specific Duties: The Patient Access Specialty Coordinator (PASC) is required to possess or develop an understanding of the particular needs of oncology Must possess sensitivity to the special needs of all patients with respect to age, disease progression, possible physical and cognitive impairment, and culturally related Patients may be adapting to decline in speed of movement, reaction time, and sensory Also, persons may have increasing dependence on Takes into consideration age-related differences of the various patient populations Must have the emotional intelligence to cope with unique needs of patients and possible end of life patient Strong attention to detail while being able to multi-task and maintain patience and composure (with customer service etiquette) in stressful Essential Function: Job Specific Duties: ADD ESSENTIAL FUNCTION REMOVE ADDITIONAL ESSENTIAL FUNCTION