Customer Operations Project Installer

THE PERSON

Our Customer Operations Project Installer will own all aspects of the day-to-day performance as the single point of contact for customer This includes owning all assigned onboarding workflows and ensuring that tickets are processed and completed within the defined standard operating

Our company culture values dedicated team players who seek to communicate actions that implement We are looking for someone who believes in small businesses and the impact they have on society, and who enjoys the responsibility of making daily Our ideal candidate is willing to acquire deep product knowledge to problem solve and support the sales and marketing team in creating, building, and supporting relationships with our customers and gain fulfillment in helping others!

JOB RESPONSIBILITIES:

• Main point of contact once workflow/ticket has been assigned
  
• Set onboarding expectations with customer during introduction call, followed up by email
  
• Follow User Guides by brand
  
• Collect customers network information
  
• Process and maintain current daily status on assigned workflows and tickets
  
• Works directly with customer operation provisions, and customer operation specialists to ensure tasks are being processed
  
• Scheduling virtual installation and virtual training appointments
  
• Reach out to POS vendors if needed prior to installation
  
• Works with onsite installation vendor when requested
  
• Perform impromptu virtual Install or virtual training
  
• Provide status updates to customers on all shipping tracking information
  
• Confirm with the customer once all shipping tracking has been delivered
  
• Setting up and test call routing includes setting up audio files, features,
  
• Conducts virtual installations for new and existing customers
  
• Conducts virtual training for new and existing customers
  

Requirements

QUALIFICATIONS:

• Bachelor s degree in Operations, Information Technology, and/or Business preferred
  
• Minimum of two years of project management experience
  
• Customer support experience
  
• High integrity and alignment with the company mission and values
  

Benefits

THE COMPANY Clarity Voice

We offer profit-sharing bonuses, a 401K matching program, medical, dental, and vision plans, and many other We value a work-life balance and support flexible work schedules, telecommuting, and offer a generous paid time off Our professional development program helps our employees advance their skills and grow their We provide coaching, mentoring, and training events to help them realize their greatest ;

We re not all work and no play though we celebrate birthdays, life events, and professional accomplishments, and are always open to new ideas to engage with each We have quarterly state of the company meetings to keep everyone abreast of new upcoming initiatives, customers, and ideas as well as congratulate team members for their contributions and inform them of organizational We also conduct engagement multiplier surveys to ensure our team members have a voice, YOU suggest, and WE We encourage a collaborative team ;

To encourage career growth, we have instituted a Badge program and have a knowledge-based company wiki to help us stay on the leading edge of We utilize Slack to communicate in a remote environment, so our team never feels alone, and we love supporting a positive, collaborative working ;

At Clarity Voice, we are passionate about serving our customers and doing the right We re a values-based company where culture is every We value each individual for their unique character traits and believe our culture is defined by the people who are part of The Clarity team is bound by a Code of Values and supports the companys vision of becoming the most respected, most referred cloud phone company in North ;

WHY Clarity Voice? Clarity Voice stands out because of our culture and core values:

Dedicated - Do whatever is needed to get it done, finding satisfaction in your accomplishments

Continuous Improvement - Be willing to evaluate and seek to be better

Serve Before Gain - Assist without expecting a return on your personal investment

Do the Right Thing - Apply the Golden Rule, even when no one is around to see it

Humbly Confident - Be self-assured but know when to ask for help

Seek to Understand - Appreciate another s perspective before sharing your own

DIVERSITY AND INCLUSION

As an organization and group of talented team members, we embrace our differences as We have a zero-tolerance policy for any type of bullying, harassment, or discrimination of any kind against any We promote an inclusive culture of trust, respect, transparency, and collaboration enriched by our differences in gender, age, ethnicity, personal preferences, disabilities, and

We re a collaborative team of smart, bright people who are humbly confident, passionate about solving problems and like to share our If you re interested in progressing your career at a company that rewards quality work over quantity and genuinely cares about you and your future, apply now, we would love to learn more about you!