Multi-Location Manager - The Penny Ice Creamery

THE PENNY ICE CREAMERY | Made From Scratch

This role is a great fit for an ambitious, organized, mature professional who is excited and prepared to manage 20+ team members and oversee two This is a unique opportunity to represent our well-established brand as we expand beyond Santa Cruz County and into Santa Clara

The Penny Ice Creamery Shop Manager assists the Area Manager by ensuring the smooth and efficient daily operations of our two new Penny Ice Creamery locations: Town and Country Village in Palo Alto and a forthcoming neighboring Bay Area The Shop Manager is a dynamic leader who is comfortable in taking full responsibility for their The Shop Manager is able to quickly adapt and change gears throughout the day; they are available on a consistent and reliable basis to meet all shop needs and staffing needs as they

The Shop Manager works closely with the Area Manager to achieve business objectives at the shop level by implementing upper management s strategy through a combination of skillful execution and effective A strong sense of ownership and personal autonomy are required to succeed in this role, as well as the ability to build and nurture vital relationships with team members, vendors, patrons and the surrounding

Requirements

• Train, manage, coach, and discipline staff; upholding expectations of excellence
  

• Ensure smooth daily operations at all times
  

• Schedule staff and analyze labor cost on a weekly basis
  

• Communicate with staff regularly; perform weekly check-ins to ensure success
  

• Be the first point of contact for staff inquiries, questions, and concerns
  

• Monitor and manage staff breaks
  

• Conduct working interviews to assess potential candidates
  

• Anticipate future staffing needs; strategize with HR Manager and Area Manager
  

• Monitor staff adherence to business policies and take corrective actions as needed
  

• Build and maintain a strong, hands on managerial presence in both shops
  

Guest Service Management

• Demonstrate excellence, warmth and professionalism in all guest service interactions
  

• Serve as a brand ambassador for The Penny Ice Creamery; proudly represent the core values of the business
  

• Uphold The Penny Ice Creamery reputation and that of The Glass Jar, ;
  

• Resolve delicate guest service situations with poise and professionalism
  

Inventory Management

• Oversee product quality at both locations
  

• Conduct weekly paper goods inventory at both locations and place orders as needed
  

• Conduct bi-weekly kitchen and ice cream inventories for both locations
  

• Coordinate deliveries of product between locations using requisition protocol
  

• Monitor & order apron, towel, sanitizer and soap inventory as needed
  

• Monitor inventory for all products or items at your locations as needed
  

Shops Management

• Ensure health safety protocols are followed at both shop locations; ensure shop and staff preparedness for impromptu health inspector visits
  

• Oversee daily shop upkeep to maintain an impeccable presentation
  

• Maintain and troubleshoot essential equipment, communicating any major issues to the Area Manager
  

• Manage change banks; Monitor deposits and cash reconciliation for accuracy
  

• Make cost-cutting and efficiency recommendations to the Area Manager based on regular assessment
  

Benefits

Medical/Dental/Vision Insurance

Competitive Compensation

Paid Time Off

Company Outings & Gatherings

Mileage & Phone Reimbursement

CalSavers Retirement Savings Program

Equal Employment Opportunity Statement

At The Glass Jar, , we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable The Glass Jar, believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate