Customer Service Support

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Purpose of role:

Provide Customer and technical support to our Partners for our proprietary registration system implemented across Europe, Africa, Middle East and the UK while maintaining a professional representation of the team as well as the Also, this individual is responsible for the training in the newly recruited lounges and outlets across the The candidate will be acting as the Partner liaison with the regarding day-to-day

Key Responsibilities:

The ideal candidate must demonstrate the ability to:

• Customer (Partner) relationship Management
• Work closely with partners to implement or upgrade the technology, train personnel, and communicate clearly and concisely how the installed system functions;
• Provide administrative support to the end-user, including but not limited to inquiries for supplies, hardware replacement, month-end packages coordination and escalation of monthly reconciliation issues;
• Quickly comprehend existing tools, procedures and reporting processes;
• Take ownership for incidents reported by end-users, resolve issues over the phone or via remote access in a timely manner and when escalation is required, manage escalation through to resolution and close with the partner;
• Track the partner technology hardware and accessories inventory;
• Analyse and monitor Partner activity and pro-actively ensure any potential issues identified are resolved efficiently;
• Support the Business Operations Team in other special

• Customer support
• Experience in business
• Proficiency with Microsoft Office tools: Word, Excel,
• Proficiency with process
• Basic networking