Relationship Manager (French-speaker)

Job description

Talentspace is on a mission to improve the recruiting experience and make opportunities for face-to-face interactions with employers available for everyone. With our highly interactive, virtual and hybrid recruiting event platform, we aim to provide an accessible way for people to connect with companies and get hired, regardless of where they are.

To date, we have enabled more than 250.000 employer-talent relationships.

Since April 2022, Talentspace is a subsidiary of Handshake, the largest early career network in the world, bringing together 20 million students and young alumni, 1,400 colleges and universities and 650,000 employers. We believe that career opportunities shouldn t be determined by who you know or what you ve done. It s about what you can - and will - do. Your future, not your past.

As a Relationship Manager, you will be:

• Supporting our customers in realising their goals in the field of recruiting.
• Creating a unique customer experience through supporting customers at every stage of their lifecycle and taking ownership of user support and related projects.
• Participation in the implementation of work processes and the further development of the general knowledge database.
• Understanding and analysis of customer needs and deriving possible solutions from which the team also benefits.
• Collecting and evaluating user feedback to help continuously improve the platform and user experience.
• Supporting with onboarding new customers to the platform.
• Supporting with the management of customer accounts.

Requirements

What you bring:

• 1+ years of experience in event management, customer success, and customer service field.
• Great communication skills.
• A customer-centric mindset and a passion for excellent customer service.
• A problem-solving and process-oriented setting.
• Fluent in written and spoken French and English (German would be a bonus).
• Start-up experience in SaaS would be a bonus.

What we offer:

• The best of both worlds: resources and global impact of the leading EdTech startup in the world while maintaining the agility & speed of a startup
• Stock: Ownership in a fast-growing company
• Remote Work: Work from anywhere
• Inspiring Offices: Beautiful offices in Berlin-Mitte (Talentspace HQ), London, San Francisco, Denver and New York
• Time off: 25 vacation days + public holidays + additional vacation time scheme
• Product: A great product with many exciting opportunities ahead
• Learning: Mentorship & Professional Development Budget
• Security: More than 400 Mio. raised & open-ended employment contract
• Great team: Working with fun, hardworking, nice people committed to making a difference!