Senior Operations Manager - Cape Town - Stellenbosch (Permanent)
Senior Operations Manager - Cape Town - Stellenbosch (Permanent)
Posted on :
14-01-2023
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Jobs by Experience
5-8 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
14-01-2023
Job Description
Our client s, a leading payments service provider in Southern Africa is looking for an operations Manager with extensive operations & client servicing experience within the payments industry.
The Operations Manager role forms part of Our client s Manco and will be responsible to lead efforts to ensure excellence in Our client s operations & client services functions. The ideal candidate has strong business acumen, with proven leadership skills, and a customer orientation. This role will require a high degree of collaboration with internal and external stakeholders in terms of planning, decision making, operations, solution enhancements, and execution.
Key Performance Areas will include:
Strategy, business modelling, planning & budgeting for Our client s operations & servicing unit
Management of Our client s operations & client servicing functions across all regions in which Our client operates
Support operations & client servicing in non-South Africa regions
Management of personnel, systems and services related to:
- New bill issuer onboarding
- New payment network onboarding
- Tender management
- Servicing & query management for payment networks & bill issuers
- IT support for network and biller operations
- Refunds & charge backs
- Fraud management
- Reporting
Continuous business process & system improvements
Ongoing monitoring, measurement, and improvement of Our client s information management systems and analytics for the operations function
Risk management of Our client s operations
Product owner of operations & client services functions projects
Office and facilities management, including oversight over head office building, reception, travel and events management.
Requirements
Relevant tertiary qualification
10 years senior management experience in operations and client servicing in the payments industry
Excellent understanding of the financial services industry
Proven ability to run a diverse team across different solutions and locations
Proven ability to run operations at scale
Fluent in English and ideally Afrikaans
Driver s license
Willingness to travel (limited travel involved)
Good understanding of the project and product development lifecycle
Experience in implementing automated systems (e.g. workflow systems) to enhance business processes and reporting
Payment s industry specific training & qualifications
Understanding of payment industry regulations and security requirements
Experience in general office management services.
Benefits
- Study assistance
- Flexible work hours
- Coffee and river walks
- Office bike club (Stellenbosch)
- Competitive bonus structure
Relevant tertiary qualification 10 years senior management experience in operations and client servicing in the payments industry Excellent understanding of the financial services industry Proven ability to run a diverse team across different solutions and locations Proven ability to run operations at scale Fluent in English and ideally Afrikaans Driver s license Willingness to travel (limited travel involved) Good understanding of the project and product development lifecycle Experience in implementing automated systems (e.g. workflow systems) to enhance business processes and reporting Payment s industry specific training & qualifications Understanding of payment industry regulations and security requirements Experience in general office management services.
Employment Type
Full Time
Key Skills
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