Intermediate Application Support Engineer (FinTech/Linux/MySQL)

Intermediate Application Support Engineer (FinTech/Linux/MySQL)

Our client is a leading software expert in South Africas payment and transaction processing and management industry. Their cloud-based processing technology is used by/integrated into SAs biggest Banks, Retailers and MNOs and has impacted the lives of many South Africans. On top of being successful in their business, they aim to be intentional, customer centered, and employee oriented, making the work space and experience one of growth, trust and freedom.

Job Type: On-Site | Full-time

Requirements

• Bachelors degree in Information Technology or other relevant qualification
  
• 4 - 6 years of support experience/systems engineering experience
  
• Strong 2 years experience in Linux
  
• Strong 2 years experience supporting applications
  
• Excellent database knowledge and experience using MySQL (writing SQL scripts and/Perl, Python, Shell)
  
• Experience working with Java code
  
• Good networking skills: TCP/IP, Load Balancers, Firewall, VPN S
  
• Customer Support experience
  
• Experience in the Payments industry is advantageous
  
• AWS experience beneficial
  
• Experience working in an ITIL environment advantageous
  
• Worked with APIs previously advantageous
  
• Experience resolving 3rd line application support tickets advantageous
  
• Experience with support ticketing systems such as Freshdesk
  

Responsibilities:

• Responsible for providing technical support to the client s customers to resolve technical issues
  
• Work with software developers, project managers and architects to resolve production and support issues according to the company
  
• Updating the Wiki with relevant technical support documentation
  
• Responsible for implementing and abiding by the company s security measures
  
• Mentor junior and intermediate support engineers
  
• Research and identify software bugs
  
• Ask customers targeted questions to quickly understand the root of the problem
  
• Escalate unresolved issues to appropriate internal teams (e.g. software developers)
  
• Refer to internal knowledge base or external resources to provide accurate resolutions
  
• Track and administer support issues through to resolution, within agreed time limits and communicate expectation with clients
  
• Prioritise and manage several open issues at one time
  
• Prepare accurate and timely reports
  
• Contribute to the internal knowledge base
  
• Build and maintain strong relationships with the company s clients
  

Do we spark your interest? Then send us your CV today!

We are looking forward to hearing from you!

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Blackpen Recruitment is a global recruitment agency that targets European, African andAmerican Markets with headquarters based in Malta and Cape Town. Blackpen specialises in FinTech, Cryptocurrency, Startup and iGaming Recruitment.

Bachelor's degree in Information Technology or other relevant qualification 4 - 6 years of support experience/systems engineering experience Strong 2 years experience in Linux Strong 2 years experience supporting applications Excellent database knowledge and experience using MySQL (writing SQL scripts and/Perl, Python, Shell) Experience working with Java code Good networking skills: TCP/IP, Load Balancers, Firewall, VPN S Customer Support experience Experience in the Payments industry is advantageous AWS experience beneficial Experience working in an ITIL environment advantageous Worked with APIs previously advantageous Experience resolving 3rd line application support tickets advantageous Experience with support ticketing systems such as Freshdesk Responsibilities: Responsible for providing technical support to the client s customers to resolve technical issues Work with software developers, project managers and architects to resolve production and support issues according to the company Updating the Wiki with relevant technical support documentation Responsible for implementing and abiding by the company s security measures Mentor junior and intermediate support engineers Research and identify software bugs Ask customers targeted questions to quickly understand the root of the problem Escalate unresolved issues to appropriate internal teams (e.g. software developers) Refer to internal knowledge base or external resources to provide accurate resolutions Track and administer support issues through to resolution, within agreed time limits and communicate expectation with clients Prioritise and manage several open issues at one time Prepare accurate and timely reports Contribute to the internal knowledge base Build and maintain strong relationships with the company s clients Do we spark your interest? Then send us your CV today! We are looking forward to hearing from you! ------ Blackpen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta and Cape Town. Blackpen specialises in FinTech, Cryptocurrency, Startup and iGaming Recruitment.