Configuration Management Assistant

Configuration Management Assistant

• Working Location: Bydgoszcz, Poland
  
• Security Clearance: NATO Secret
  
• Language: High proficiency level in English language
  

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

• Vocational training at a higher administrative level in a relevant discipline, or equivalent, or diploma of secondary education; with a minimum 5 years of relevant experience
  
• Knowledge and experience in the specification and design of information systems, their components and architecture to meet defined business needs
  
• ITIL foundation/intermediate training/certification
  
• 5+ years experience in service operation and experience in management and use of related toolsets (e.g. ITSM)
  
• Prior experience in technical support and assistance for CIS Service Operation (i.e. ITIL)
  
• Very good understanding of use of Configuration toolset
  
• Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation
  
• Technical leadership experience
  
  DUTIES/ROLE:
  
• Update Configuration Management Database with accurate and current data
  
• Coordinates with CSU Change Management on matters of software licensing, change proposals and approvals, software releases/updates
  
• Management of Licence Management Database
  
• Management of the CSU Definitive Media Library
  
• Assist in the management of all configuration management activities in the CSU Bydgoszcz
  
• Assist in the identification, classification and specification of configuration items (CIs)
  
• Assist in the preparation and conduct of CM specific meetings such as Change Advisory Boards (CABs), Configuration Control Boards (CCBs) and Change Implementation Boards (CIBs) and acts, as required
  
• Assists in development of Standard Operation Procedures for Change Management
  
• Assists in development of Standard Operation Procedures for Request Fulfilment
  
• Assists in development of Standard Operation Procedures for Request Incident Management
  
• Assists in implementation of the CSU Change Management policy and standards
  
• Monitors the effect of service improvements and corrective actions
  
• Assists the capturing, analysing, diagnosing and reporting of customers complaints and compliments
  
• Prepare periodic configuration status reports
  
• Prepare other CM reports for internal and external distribution, as required