Solutions Engineer (2702825)

Own and manage all the Technical aspects of a customer's program. Design, analyze, develop and consult with enterprise clients. Develop best practice designs on configurations and solutions to meet the technical requirements of a customer's program and/or deployment. Setup, develop, configure and test all technical assets according to the scope and timelines of the customers' project plan and program requirements. Responsible for LE Tag and taglet code development. Work with LivePerson product and R&D groups to create feature extensions for our brands. Identify applicable use cases and business needs for LivePerson capabilities and successfully deploy them into the customers account. Act as an SME on all LivePerson technical solutions and offerings. Act as a trusted advisor providing guidance and support on how to apply LivePerson technical solutions to meet business needs. Manage customer technical assets, such as APIs, integrations, widgets and code. Continuously expand and introduce new technical solutions to drive usage, adoption and value for customer need leveraging the set of LivePerson product capabilities. Maintain a high level of customer response and satisfaction based on both survey and attrition indicators. Increase reference ability and look to promote the connection between the customer and LivePerson at all times. Support and drive activities that transform business through technical and solutions leadership against key strategic initiatives. Deliver continuous optimization and improvements in developing and sharing best practices and lessons learned for increasing overall program efficiency through use of technical solutions. The position is based in a fixed location with the ability to telecommute 100% of the time.
Two (2) years of experience as a Solutions Engineer or Software Developer. Experience must include:

Two (2) years of experience with the following (may be gained concurrently):
Managing SAAS software solutions within Enterprise client organizations
JavaScript, including Angular or Node
CSS
HTML
Developing APIs and SDKs
Mobile Development, including iOS and Android
Requires a Bachelors degree in Computer Science, Engineering, Software Engineering or a directly related field (foreign equivalent is acceptable)