Operational Excellence

Responsibilities:

• Champion Continuous Process improvement, change culture and quality service delivery across Operations
• Lead and execute various projects / initiative, which are based on the framework of Business Process Improvement of operational excellence, entailing projects ranging from mid-sized process improvements to major business transformation initiatives
• Responsible for efficient execution and effective implementation of all process re-engineering, change and quality projects across operations.
• Conduct processes reviews to eliminate duplication of activities and reduction in cost.
• Correct workload balance across process flows and align to staff productivity and SLAs
• Understand business needs / expectations, review SLAs between Business & Operations.
• Compiles and prepares reports, presentations and other documents as instructed by the head of department.
• Build effective relationships, influence, and motivate operations units to ensure their wholehearted commitment to the achievement of operational excellence
• Reinforces strategic change, through effective and receptive change management practice and sponsors structured change management.
• Perform diagnostics on identified areas of business to establish the area of improvement and define problems and propose solutions.
• Perform change management planning to develop the necessary assets to perform a change such as change charter, change plan, communication plan, steering and working committee groups, stakeholder list and the list of all tools that may be required to accomplish a change project
• Ensure scorecards are developed and monitored to monitor progress towards established goals.
• Designing operating models and organization structure strategies