Customer Service Representative (M/W/D) - Fulltime

About the job

Our people are our greatest strength. We are a global team of colleagues who collaborate to move forward together and exceed our customers expectations.

The Customer Service Representative team plays an essential and value-adding role by acting as the heart of our operations. Join a team where supporting each other is part of the culture, in a company where customer success is our own.

Tasks

What will you do?

• Communicate daily with customers, internal departments, and affiliates so customer expectations are met.
• Prepare and manage requests for quotations.
• Handle all orders efficiently and expeditiously.
• Coordinate with Supply Chain, Production and Sales so that all internal departments are aligned and well informed.
• Ensure our service is compliant with commercial agreements.
• Keep the information in our software up to date; we work with JD Edwards.
• Follow all process standards & regulations such as: SOX and BSI.
• Support and work together with the other EMEA Customer Service Teams to reach company goals.

Requirements

What are we looking for?

• Experience: At least 1 year experience in a similar role in a team environment.
• Languages: English & German professional level spoken and written is a must.
• Location: Dortmund, NRW area. We offer 2 days per week homeoffice.
• Soft skills: We are looking for a customer & results oriented person with good communication and prioritization skills who can work within all levels of the business.

Benefits

What do we offer?

• Excellent collaborative team environment.
• Pension plan.
• Discounted bicycle leasing.
• Discounted meals in the company canteen.
• Vacation pay + Holiday pay
• Schedule: Monday to Friday. Hybrid: 2 days remote/week.
• 30 days paid time off + bank holidays
• Attractive Wellbeing, Sustainability, Women Inclusion & Diversity programs.
• Onboarding training plus continuous on-the-job learning and development programs as part of our QH University.

Who are we?

Quaker Houghton is the global leader in industrial process fluids, continually improving and innovating so the world s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.

Our values:

• Live Safe
• Exceed Customer Expectations
• Drive Results
• Embrace Diversity
• Do Great Things Together
• Act with integrity

Our core values embody who we are as a company, guide our decisions and inspire us. Our commitment to these values, in words and actions, builds a safer, stronger Quaker Houghton. They are the fundamental beliefs that guide our internal conduct and our relationship with the outside world.