Customer Service Manager 80%

Ready for an exciting NEW adventure?

We are offering a new position at our NORQAIN HQ in Nidau (Biel/Bienne) as of April 1st or per agreement

Tasks

Your mission:

Build the brand s international after-sales service network

Responsibility for implementing effective customer service policies, procedures, and standards for the brand

Manage spare parts inventory and budget

Manage repair portfolios: follow up on quotes, track repairs

Respond to customer service issues in a timely manner and maintain records of all interactions with customers

Complete administrative management and analysis of customer service data

Requirements

Your skills:

Relevant experience (few years) in a similar position in the watch industry

Very good technical knowledge. Ability to evaluate the needs/competencies of the service centers.

Willingness to work within a growing company with a builder mindset

Excellent communication skills and talent for customer relations and problem-solving skills

Open and dynamic personality, showing initiative and flexibility

Very good knowledge of usual MS Office tools such as Word, Excel

Excellent knowledge of English, German and French

Identification with the NORQAINER spirit (adventure, outdoor sports, young & dynamic)

You are passionate about the watchmaking world, a reliable and well-organized person who actively approaches others and enjoys working in a team.

Benefits

Exciting challenges await you in a dynamic and young environment, which will offer you key insights into the fascinating world of the watch industry.

Have we sparked your interest? We look forward to receiving your complete application documents.