Swedish technical support - tech industry

Do you want to experience the Mediterranean life? Then we have the job for you! We are looking for technical support candidates who want to start working and living in Greece. You can experience the Mediterranean life, try the traditional cuisine, enjoy the weather and visit the hotspots. Want to start this next adventure? Check out this position!

For one of the biggest names in tech we are looking for Technical support agents. In this challenging role you will help end clients solve technical problems and answer any questions they may have.

Our ideal candidate is

• A natural team player - we believe in supporting and developing our people,

• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

• Tech savvy - you'll be working a lot with consumers with problems relating to mobile devices.

Key responsibilities

Strive towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry

Provide Support Services

Log calls/cases into the customer relationship database and follow escalation procedures to resolve problems

Track and follow cases to ensure that they closed in an efficient and timely manner

Provide and maintain strong, professional relationships with all customers and show empathy at all times

Follow Contact Centre procedures and ensure availability to take calls, adopting the transaction handling procedure and AUX code guidelines

Work effectively as part of a team, developing effective and supportive relationships with colleagues and management

Follow escalation policies and procedures

Provide feedback to his/her superior on new/emerging issues that have been identified and work to proactively highlight areas that need to be improved

Take on board feedback and adapt skills accordingly

Follow and apply Regulations regarding personal and performance data confidentiality and security

Attend recurrent trainings published by the Client/Company on a regular basis

Be positive and proactive and have a desire for applying continuous improvement processes

Required skills

• Fluent in Swedish

• Working proficiency in English

• Excellent communication skills

• High understanding of IT topics such as storage, networking, windows / mac

Benefits

• Excellent benefits package

• Multilingual and excellent work environment to provide the customer service

• Extensive training

• Adaptation to Greek Culture and Greek language Courses,

• Internal employee incentives

• Located in an amazing office in Greece with excellent transport links

• Excellent relocation package with a great support system for non local hires

• Extra Private Health insurance

• Enjoy life in Greece, there are loads of social & sports events

Location

Athens, Greece