Service Help Desk Support Tech

Title: Service Help Desk Support Tech

Duration: 06 months to 1 year

Location: Atlanta, GA 30303(Hybrid)

What We Do -

SystemDomain, Inc. (SDI) is an IT Professional Services firm with focus in Cyber Security & Risk Management, Digital Innovation, Cloud, and Analytics. SystemDomain has strategic partnership with leading software product companies to provide the integration and professional services to the utility, healthcare, financial, and research organizations. SDI has offshore software development and support center to provide the cost-effective services. Our determination for customer satisfaction and delivering the efficient solutions are our secrets of success.

Job Description below:

The Service Help Desk Support Tech possesses extensive knowledge of installing, configuring, and troubleshooting hardware, software, and server operating systems. This position requires the individual to work both independently and collaboratively with other members of the IT field personnel and City users.

The successful candidate is expected to follow through on issues and incidents to resolutions with accurate recording of information, data and remediation details and they are a fundamental part of this job's responsibilities.

Essential Duties and Responsibilities:

• Respond to incoming help desk calls and emails from users and provide real-time senior-level support.
• Troubleshoot Windows 10 operating systems
• Troubleshoot server 2016 with various roles.
• Assist in network support and administration functions.
• Install, configure and maintain network printers.
• Assist in the configuration of ShoreTel system.
• Assist in performing the daily backups on all network / system equipment and performing restores as required.
• Perform software image updates and installation of desktop and laptop systems utilizing Windows deployment tools, and imaging software;
• User account administration including setup, rights, email distribution and security groups
• Remote troubleshooting with remote management software.

Qualifications and Requirements:

• Bachelor's degree Required
• A+, N+ Certifications
• 2-4 years of experience working as a system admin or similar position
• 3-5 years of experience working as a service desk tech or like position
• Experience with troubleshooting Windows 2016 Servers
• Configuration, management, and troubleshooting skills for routers, switches, and firewalls

Knowledge and Skills and abilities:

• Knowledge of Security rules
• Uncompromising integrity and transparency in dealing with employees, executive leadership, external auditors, customers, prospects, and investors.
• Ability to effectively organize, prioritize tasks, meet deadlines and multitask in a fast-paced environment.
• Ability to maintain confidentiality of sensitive and protected patient information.
• Must be organized and detailed oriented
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Must be able to speak, read, and write English
• Must have excellent communication and interpersonal skills and must be customer service oriented
• Experience troubleshooting Windows, Microsoft Office, Dell Server, Active directory, SQL Server, Cisco, VOIP phone systems & Ubiquiti

Thanks
Roshan
P: 301 /- 636 /- 5162
E: roshan[at rate] systemdomaininc [dot] com

Skills : System Administration,service desk,Windows 2016 Servers,routers,Switches,Firewalls,Security rules