Senior Desktop Computing Analyst

The I&O Desktop Computing and Management (DCM) team has an exciting opportunity for a Senior Technical Analyst who loves working with technology!

The DCM team is responsible for supporting all workstations, hardware and software, and this role is pivotal to the team s success. This position requires exceptional technical and problem-solving abilities along with excellent leadership, teamwork, communication, and relationship building skills.

Requirements

WHAT YOU WILL DO:

• Enterprise Level Software Configuration Support:
  • Work with Microsoft Endpoint Manager (MEM) to create packages and deploy to users.
    
  • Support and maintain Microsoft Windows Server Update Services (WSUS), Hybrid Azure Active Directory (AD), Microsoft Intune, and Microsoft 365.
    
  • Create and support Windows group policies.
    
  • Work with VMWare vSphere and Citrix XenDesktop/XenApp to support our Virtual Desktop Infrastructure (VDI) and remote user infrastructure.
    
• Creation of corporate IT desktop policies to be pushed to everyone in organization.
  
• Process Automation using scripting tools such as PowerShell.
  
• Desktop Computing Support:
  • Provide desktop support of application or windows related issues.
    
  • Complete support tickets from the Service Desk and resolve production issues.
    
  • Using superior troubleshooting skills to resolve complex software and desktop issues.
    
• Creation of operational and user documentation.
  
• Build and maintain effective relationships with customers and peers.
  
• Provide afterhours support when required.
  
• Lead team projects and recurring operational activities.
  
• Ensure continuous improvement of the existing support processes through analysis and review as well as innovation and knowledge sharing.
  

WHAT YOU WILL HAVE:

• A minimum of five years of senior level experience in desktop support and must have experience in one or more following areas:
  • Software configuration and packaging using MEM.
    
  • Cloud-based end point management using Intune.
    
  • Corporate IT desktop policies.
    
  • Process automation using scripts.
    
• A Bachelor s degree or diploma in Computer Science or related technical discipline is required.
  
• In depth knowledge and experience in but not limited to:
  • Windows 10
    
  • Microsoft Endpoint Manager
    
  • Intune
    
  • Apple device management / JAMF
    
  • Microsoft 365
    
  • Active Directory
    
  • Windows Group Policy
    
  • PowerShell
    
  • VMWare
    
  • Citrix
    
• Customer oriented with patience to work with customers of varying technical abilities.
  
• Self-motivated, adaptable, strong problem-solver who can work effectively under pressure.
  
• Leader with a big picture mentality bringing different perspectives and solutions forward.
  
• Strong written and verbal communication skills with the ability to communicate effectively at all levels of the organization.
  
• Passion for continuous learning, researching new technology and tackling complex challenges.
  
• Able to mentor and coach team members.
  
• Project leadership skills would be highly beneficial.
  
• Microsoft certification would be an asset.
  
• Knowledge of Mac OS and Mac hardware device management would be beneficial.
  
• Experience with Oracle Forms and Reports client and Oracle workstation infrastructure would be an asset.
  

Benefits

Our client offers a competitive salary and benefits package and the opportunity to work in an innovative, high-energy team-focused environment. If you have the qualifications we are looking for, please apply.