Branch Operations Manager

A. Operations:

• Responsible and supervises the over-all activities and welfare of the Hospital and Clinic;
  
• Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements; o Review manpower/ schedule o Recruitment needs o Comprehensive inventory management
  
• Contribute towards the achievement of company s strategic and operational objectives; o Increased sales through active marketing programs promoting sales and client loyalty o Spearhead education of Vets and receptionists o Programs to encourage employee engagement and increase productivity
  
• Examine financial data/statements and use them to improve profitability; o Analysis and recommendations o Monitor collections of AR s
  
• Perform quality controls and monitor production KPI s;
  
• Secure permits and accreditations with Government and Private agencies needed to operate
  

Quality Standard Practices;

• Perform daily rounds of the Hospital and Clinic
  
• Explores and inspects areas in the Hospital that need immediate attention;
  
• Conducts daily coordination with the Senior Operations Manager, Administrative and medical staff;
  
• Provide daily updates and reports to Senior Operations Manager (SOM) on activities, issues, concerns and especially operation issues that needs attention;
  
• Present and provide the daily sales report monitoring (report and invoice verification)
  
• Attend Bi-monthly meetings (MANCOM) with Partners and other Branch Operations Managers; o Prepare report: concerns and solutions; performance etc.
  
• Holds regular branch meetings with hospital team to assess challenges and problems, and provide viable solution to address concerns;
  
• Create and execute Sales, Marketing, Finance or operational plans and programs for the branch;
  
• Collaborate with Partners and other managers to create Sales, Marketing, Finance, Business
  

Development or Operational Plans

• Act as immediate point person to handle, address and resolves all complaints of clients, includes preparation of written formal business communication to clients.
  
• Provide, write and disseminate business communication that is pertinent to the branch.
  

B. Human Resources

• Handles over-all people management of employees assigned to the branch, not limited to supervising personnel, addressing issues, monitoring performance, coaching, counseling, instilling discipline, provision of rewards or incentives deemed by the company, and other activities involving personnel management;
  
• Handle employee violations, provide incident reports and notices as well as serve penalties for offenses that are not grave in nature
  
• In-charge of plotting the schedule for all employees: Veterinarian, Veterinary support, Admin staff and Handlers (every 2 weeks); adjust accordingly in case of short notice of staff absence or
  

AWOL to ensure smooth operations of the clinic

• Make and prepares the Payroll for all employees
  

• Prepare a 100-Day Program for employees that includes, personnel management, activities, agenda, etc.
  
• Approves leaves of employees and make sure that manpower is sufficient to cover the whole shift and maintain operations;
  
• Track Employee Evaluation and Assists HR Department as instructed and needed;
  
• Talent sourcing: interviews and screens applicants for various positions;
  
• Orients New Employees, immersion and on-boarding procedure;
  
• Handles and provide solutions regarding employee concerns, but not limited to, disputes, issues and escalates to HR Department when needed.
  

C. Administrative

• Chalking out or improve operational systems, processes and best practices that safeguards organizational well-being, purchase materials, plan inventory and ensure warehouse efficiency
  
• Ensure complete supplies for the clinic through forecasting and inventory supervision
  
• In-charge of pre-approving purchases and accounts payables with final approval of the Supply
  

Chain Manager

• Prepare and explain to employee office memoranda, announcements and other office communication as assigned by the HR Department, Operations, Supply Chain and Finance.
  
• Monitor attendance and tardiness of the employees; records and reports to HR Department infractions and violations committed by the employees in a timely manner
  
• Track productivity of Vets and submit to HR Department o No. of consults, surgeries, medical procedures etc.
  

Requirements

Ability to commute/relocate:

• Mandaluyong City: Reliably commute or planning to relocate before starting work (Required)
  

Education:

• Bachelors (Required)
  

Experience:

• Management: 3 years (Preferred)
  

Language:

• English (Required)
  

Benefits

Benefits:

• Health insurance
  

Supplemental pay types:

• 13th month salary
  
• Performance bonus