Client Support Specialist I / II
Posted on :
01-12-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 1778374
Required Skills:
- Principles and practices of customer service.
- Principles and practices of ITIL (IT Infrastructure Library).
- Familiarity of ITSM (IT Service Management) systems to include Incident/Problem Management, Request Fulfilment; Knowledgebase Management; Asset Management and IT Service Catalogs.
- Principles and practices of business systems applications, databases, office automation software and operating systems commonly used on desktop computers and networked systems.
- Principles and practices of computer, business or telecommunications operations, including network operating systems and software products; principles and practices of local area networks (LAN) and wide area networks (WAN).
- Principles, practices, methods and techniques of providing customer service, training and providing technical and functional support to end users.
- Methods and techniques of modern office business software programs, record keeping, report preparation, technical documentation and writing.
- Basic cybersecurity principles.
- Applicable security and data privacy practices and laws.
- Principles, practices, methods and techniques of providing customer service, IT training and providing technical and functional support to end users.
- Applicable industry and safety codes and standards.
- Office methods, procedures, software and equipment.
- Methods and techniques of troubleshooting hardware, software, voice and/or data communications equipment and inter-connectivity problems.
- Principles and practices of software and hardware installation and repair.
- Principles and practices of assuring data security.
Desired Skills:
- Public sector employment or internship experience.
- Possession and maintenance of CompTIA A+ certification.
- Possession and maintenance of Information Technology Infrastructure Library ITIL certification.
Required:
- Possession and continued maintenance of a valid class C California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.
Education/Experience
- Must have a related technical certification
Employment Type
Full Time
Key Skills
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