Desktop Support-IV

Job Description

The State of Wisconsin is seeking a Desktop Support-IV.

This role will require applicants to participate in level three desktop support; assist in projects as a technical resource; work on a team of 8 technicians as well as independently; be comfortable working for a larger organization consisting of over 9,000 devices and 10,000 users. Must be able to balance work load of incident/service requests and project work. Professional verbal and written communication skills are a must. This is a remote position (that is subject to change) that could potentially require occasional office/site visits for troubleshooting and/or project work. The candidate must work and live in the state of Wisconsin no accommodations are possible in this regard.

The main activities for this role are as follows:

• Level 3 support and maintenance of workstation software and hardware
• Support and maintenance of Operating Systems for user workstations
• Peripheral device support (printers/scanner/etc.) and maintenance
• Incident and Service Request Management
• Technical assistance on projects as assigned by Desktop Support Supervisor

Top Required Skills & Years of Experience:

• Level 3 support and maintenance of workstation software and hardware (5 years or more required)
• Support and maintenance of Operating Systems for user workstations (5 years or more required)
• Peripheral device support (printers/scanner/etc.) and maintenance (2-5 years or more preferred)
• Incident and Service Request Management (5 years or more preferred)
• Technical assistance on projects as assigned by Desktop Support Supervisor (2-5 years or more preferred)
• Strong written and oral customer support correspondence experience (5 years or more required)

Nice to Have Skills:

• Packaging software applications for mass deployment using management tool (SCCM, Ivanti, etc.)
• Patch Management
• Imaging experience using management tool (SCCM, Ivanti, etc.)
• Learning management system (LMS) support experience
• Google Workspace experience
• Microsoft's Group Policy Object (GPO) experience

Interview Process:

• Teams Video

Contract Duration:

• 06/30/23 with possibility of extension

Onsite or Remote:

• Candidates MUST reside in Wisconsin or relocate at their own expense prior to starting.
• This role is mostly remote but may require coming into the central office on a monthly basis for implementations, meetings, etc.

Access to FTI (Federal Tax Information)?

No

Security Required:

• Yes

Travel Required

• No