Data Analyst III

Dept: Operations Support
- Work closely with customers, vendors, business analysts and application development project teams to resolve information flow and content issues.
- When data related system problems occur, they perform root-cause analysis and recommend or execute corrective action.
- Work Complexity
- Works on multiple projects/issues/enhancements.
- Works on complex enterprise-wide projects/issues/enhancements.

Engagement Description:
- The Analyst is responsible for learning, understanding, and executing the delivery of work for our internal and external customers.

Responsibilities/tasks:
- Executing and monitoring production data and data exchange related processes timely and conscientiously.
- Effectively supports projects/teams to produce desired results.
- Responsible for communication of results and/or issues per team standards.
- Assists with implementing standard policies and procedures for providing routine service.
- Assures that corporate compliance is communicated, implemented, and monitored on an ongoing basis.
- Initiates troubleshooting and/or appropriate notification of issues timely.
- Monitors status of normal production processes as well as progress of issue resolutions
- Shifts focus between clients and/or processes throughout the day to meet production needs.
- Balances incoming requests with previously scheduled work.
- Assists personnel, both internal and external, by answering questions and supplying information
- Develops and maintains an effective working relationship with internal and external customers.

Top 3 Required Skills/Experience:
- Strong analytical, planning, problem solving, verbal, and written skills to communicate complex ideas.
- Intermediate SQL Server/Transact SQL Excel Macros/VBA, and any BI reporting software (Tableau, Power BI, SAS, Python, etc.) skills.
- Ability to understand complex data structures and business rule implementations

Required Skills/Experience The rest of the required skills/experience. Include:
- Require a team player with a strong positive drive
- Self-drive. Can deliver within a macro management environment
- Strong knowledge and use of existing software packages (PowerPoint, Excel, Word, etc.).
- Ability to work independently, within a team environment, and communicate effectively with employees and clients at all levels.

Preferred Skills/Experience Optional but preferred skills/experience. Include:
- Experience in healthcare is preferred
- Medical claims, provider, membership data experience.
- Medicare and/or ACA data experience

Education/Certifications Include:
- Bachelor's degree in Business Administration, Economics, Health Care, Information Systems, Statistics, or a related field.
- Relevant combination of education and experience may be considered in lieu of degree