SD Client Experience Data Analyst I
Posted on :
28-11-2022
Employer Active
1 Vacancy
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Job Description
Job Title: SD Client Experience Data Analyst I
Location (On-site, Remote, or Hybrid?): Boston, MA (100% remote to start in 2022, with the possibility of being hybrid in 2023)
Contract Duration: 1 year
Location (On-site, Remote, or Hybrid?): Boston, MA (100% remote to start in 2022, with the possibility of being hybrid in 2023)
Contract Duration: 1 year
- The SD Client Experience Data Analyst I performs key data collection, organization of same, analysis and reporting to provide insight and support to clients and BBH management.
- The Individual acts as an objective provider of information critical to decision making, whether tactical or strategic; ad hoc or on-going.
- The individual generates reporting for both internal and external clients, on a scheduled and/or ad-hoc basis.
- The individual is a subject matter expert on their particular area of expertise, and has oversight responsibilities of the quality, coverage, consistency, accuracy and timeliness.
Data Management:
- Oversee the timing, collection and organization of data.
- Locating, determining appropriateness, quality including coverage consistency, accuracy.-
- Ability to make assumptions about data, while maintaining the integrity and appropriate use
Data Presentation:
- Support the (S)canning, (A)nalysys, (R)esponse, and (A)ssessment of data
- Analyze and assess patterns in complex information and identify key issues by have an understanding of technical concepts and effectively link them to the business needs
- Ensure documentation is current and accurate; when amending include testing of changes, assisting with the development of related documentation materials and communications
- Understand the system architecture and functionality; assess the feasibility of change requests and apply the features of the various products as applicable.
Control & Risk Management:
- Maintain and establishes controls around access of data, including documenting and providing information regarding controls needed
- Follow and provide recommendations on best practices for around data storage and data privacy
- Proactively oversee key controls by arranging staff meetings, modifying procedures and discussing best practices
Client Service:
- Supervises quality, coverage, consistency, accuracy, and timeliness.
- Support a positive client experience by responding to client inquiries and/or issues, provide status on projects and deliverables, and meet deliverables
- Act as subject matter expert on all relevant client &internal data elements
- Ability to set priorities and/or negotiate priority setting for the team, direct reports and/or products he/she manages
Coaching & Development:
- Coach and mentor analysts in accomplishing stated division goals and assigned projects.
- Participate in staff reviews assigned to related projects.
- Support and development for direct reports
Problem Solving:
- Solve routine problems as needed by proposing insightful, knowledgeable, effective solutions
- Assist with the development of operational workflow solutions, inclusive of BBH products and services to enhance the client experience
- Identify process improvements for the firm by improving efficiency and lowering the cost to serve.
Education level and/or relevant experience(s):
- BS/BA degree, and/or equivalent work experience.
- A minimum of 3-5 years related experience in the financial services industry.
- Prior involvement or experience working on financial services systems projects
Knowledge and skills (general and technical):
- Strong aptitude for numbers and accuracy, high degree of analytical ability, ability to work quickly and accurately under pressure
- Strong written and oral communication skills, self-starter, proactive, objective, ability to solve and/or escalate problems for resolution when appropriate
Employment Type
Full Time
Key Skills
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