Customer Service Representative

Energy Nordic is hiring a full-time Customer Service agent, with a Spanish contract.

We are seeking a highly motivated and organised individual to join our busy team. Excellent organisation and communication skills are a must, alongside the ability to work together in a team.

Tasks

• Manage large amounts of incoming phone calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Experience in customer service is an advantage
• Fluent English is a must written and verbal
• Other languages are great advantage, specifically German, Spanish or Scandinavian languages.
• Eager to learn with excellent communication skills
• Ability to work in a team in a busy environment

Benefits

We support you with all the necessary training and support, also with opportunities for growth in other positions within the company.

Spanish type contract.