Customer Experience Champion
Posted on :
25-11-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 1769433
Key responsibilities:
1. Customer Management: Addressing the queries of customers or partner hotels over calls & emails and providing the required support
2. Booking Management: Coordinating with the hotels to ensure every booking is well recorded to ensure a smooth experience for the customers
3. Escalations Management: Resolving any customer grievances and managing the escalations promptly & appropriately to win back the trust of the customers
4. Support Services: Providing support in other functions as per the need such as onboarding the partner hotels to MiStay platform, providing research & analysis support to product, marketing, business development & other teams as required to drive growth
Requirements
1. Excellent communication skills with a strong ability to empathize with people
2. Passion for operations and customer management
3. Undergrad freshers with preferable management
4. Proficiency in Hindi and English
Benefits
Health Insurance
5 working days
Who can apply 1. Excellent communication skills with a strong ability to empathize with people 2. Passion for operations and customer management 3. Undergrad freshers with preferably management Skill(s) required Client RelationshipEnglish Proficiency (Spoken)English Proficiency (Written)Hindi Proficiency (Spoken)
Employment Type
Full Time
Company Industry
Key Skills
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