Service Desk Agent German speakers

Do you want to start a new challenge abroad? We are now recruiting multilingual team members to join our team in Portugal. For this position you will support users who contact our service desk. You will offer assistance to customers and ensure that they have a high-quality experience. You will also be working closely with your team to give a quality service to our final customer. Are you someone who likes to help people and are willing to relocate to Portugal? This could be the job for you!

You ll be instigating and driving cultural change to shape an environment in which teams can provide better, faster, more effective solutions, by building upon your existing knowledge and ability. And by shaping your world around working your way, you can shape the way the world learns, travels, buys, lives and works.

Tasks

Good communication skills and team work ability

• Ability to problem solve and think critically
• Customer oriented
• Experience working in customer service and fast-paced environment;
• Have a passion for new and innovative technologies
• Availability to work on rotational shifts
• Strong understanding of customer satisfaction and service excellence

Requirements

• Fluency in English and german
• Excellent communication skills, verbal and written;
• Excellent computer skills;
• High level language skills in Dutch and English;

Benefits

• Competitive salary and bonuses;
• Work life balance and 25 annual leave days;
• Private health and life insurance since the first day of employment;
• Employment directly with the company with possibility of permanent contract;
• International career in a dynamic and enthusiastic environment;
• Training and internal career progression plan upon hiring
• Several discounts available
• If you are moving to Portugal count with the support of our Welcome Buddy to help you settle in.

Benefits: Life Insurance (for the employee) + Health Insurance (extensible to spouse and children, free of charge), IKEA voucher of 75 Euros.