dc support

Support all requested activities in the Data Center including Server reboot, server install, server deinstall, server movement, cabling, power supply issues, ILO setup, console connections and other general Data Center activities

Monitor the Service Now queue and work incidents/tasks/requests according to SOPs

Provide escorting/oversight for Vendors working in the Data Center

Provide equipment, appliance and Data Center information to various support teams as needed

Periodic Walkthroughs to identify hardware issues found in the data center

Maintain Data Center inventory list of both racks and equipment

Coordinate Data Center shipping and receiving in data centers that do not have a separate team performing that function

Attend meetings as required for projects or other needed activities

Assist with projects as needed

Support via an on-call basis for after-hours and weekends as needed for P1/MI incidents and scheduled project work

Support multiple data centers and/or cages as needed

Provide other Hands and Feet Data Center support as required

Desired Skills:

Knowledge of Data Center hardware installation, functionality, support and maintenance

Knowledge of software needed to perform support functions including MS Office, Service Now, Communications tools such as Skype and Device 42

General knowledge of Data Center processes and procedures

Ability to lift up to 40 pounds (needed for server install/deinstall)

Knowledge of ITIL best practices and procedures

Excellent Customer Service skills

Superior communication skills

General problem-solving skills related to various Data Center devices and appliances

Attention to detail

Additional Duties and Skills required for Hyderabad:

Assist with desk telephone deployments and movements

Assist with EU moves related to equipment

Troubleshoot in-office EU Network issues

Knowledge and Experience: