(IT) Bilingual IT Support Representative
Posted on :
22-11-2022
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Req ID : 1762581
About the Company
Our client is a multinational insurance firm that has developed leading edge software products in their industry. The IT Support Representative is responsible for providing technical support to both staff and insurance advisors. As part of the Helpdesk team, the IT Support Representative works interactively with the Manager, IT Support Services, and other IT Support and Network Infrastructure team members.
Responsibilities:
- Provide IT support in person, by phone, email, and by connecting remotely
- Answer calls and handle Helpdesk tickets for Ontario, Quebec and Atlantic offices and back up western IT Support team members
Support for staff in the following areas:
- Troubleshoot and document IT issues, including Windows, MS Office, proprietary software, insurance company software, network connectivity, viruses, websites and systems.
- Set up and support personal computer and shared equipment, including desktops, laptops, monitors, printers, scanners, VOIP desk and conference phones, projectors, MFPs
- Track equipment assignment changes using EZOffice Inventory system
- Coordinate setup and IT orientation for new employees
- Ship and receive equipment
- Occasional travel may be required
Support for advisors in the following areas:
- Troubleshoot and document issues for proprietary insurance software
- Access and support for websites and systems
Requirements
- Must be fluently bilingual in French and English
- Degree or diploma in an IT area and 5 years experience in an IT support role
- Technical proficiency with personal computer equipment and software, Windows, Microsoft Office.
- Strong understanding of network concepts and services
- Experience in the insurance or financial services industry is preferred
Must be fluently bilingual in French and English Degree or diploma in an IT area and 5 years experience in an IT support role Technical proficiency with personal computer equipment and software, Windows, Microsoft Office. Strong understanding of network concepts and services Experience in the insurance or financial services industry is preferred
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
