Reginal Account Manager
Posted on :
16-11-2022
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-11-2022
Job Description
Req ID : 1759954
Careersolves are delighted to be working with a leading Engineering Service company with headquarters and a manufacturing base in the UK. Who are currently seeking a Regional Service Manager (South), based south of Birmingham area, to drive strategic growth within the Service department.
This is a permanent role with a salary that is negotiable dependent upon experience.
The Regional Service Manager will be responsible for developing, managing and retaining strong relationships with the company s customers, largely based in the South of England. This is a broad and autonomous role involving strategic planning, achieving annual budgeted revenues and margins, regular customer visits, service sales support, recruitment, management and development of a regional service engineering team.
The right candidate will have strong commercial acumen, a proven ability to develop and manage relationships with multiple customer accounts and experience growing service contracts.
Key Responsibilities for the Regional Service Manager
- Develop and maintain long-term relationships with accounts, arrange regular meetings/visits and ensure that delivery of products and services meets the client s expectations.
- Grow and develop the company s existing service contracts.
- Use area knowledge to gain new service customers and contracts.
- Act as the point of contact for assigned customers, managing contractual obligations and ensuring technical issues are resolved by providing information, escalating to technical experts or arranging support visits.
- Collaborates with other departments including new product enquiries passed to sales department.
- Provide strategic plans and SMART objectives for the Southern-based team to enable year on year growth in revenue and profitability.
- Monitor and review activity and financial performance on a monthly basis with Service team and Financial Controller to support strategy.
- Take ownership of Service team development within the region, proactively recruiting Service Engineers as required.
- Plan and monitor Quality and Safety Audits on Service Engineers.
- Manage the timely submission of large Service tenders including technical, quality and Commercial and contractual elements.
- Work with the Service office to assist in effective management of engineer time while ensuring customer needs are met.
- Stay abreast of latest standards and DHF guidelines, ensure self and team flag up any non-compliance issues to customer and office as required.
- When appropriate, manage and deliver improvement projects; including cost negotiation and implementation of any new systems.
- Manage contractual issues within customer requests.
- Plan and participate in evening, weekend and bank holiday customer call out cover.
As such, the successful candidate will have a relevant management/leadership qualification and/or a minimum of 3 years experience in a similar Service/Accounts Management role. Relevant technical knowledge e.g., in an engineering discipline would be viewed as an advantage.
Employment Type
Full Time
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