Customer Success Manager
Posted on :
16-11-2022
Employer Active
1 Vacancy
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Jobs by Experience
4-5 jaaryears
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
16-11-2022
Job Description
Req ID : 1759821
Your primary responsibility as a Customer Success Owner is to ensure the best customer experience from beginning to end. Our customers are our most precious asset, and you will be in charge of guarding this asset. You will set up customer engagement programs, translate their wishes and needs to our product team, and capture customer feedback so that we as a team can strive to do even better.
Customer satisfaction is your first and most primary objective; you are not a sales hunter that closes a deal at any cost. We believe that a good product leads to more and better customer growth than any salesperson can achieve!
You are the hands-on and engaged person that safeguards the needs of our customers; you are the first in line for them to go to if they have questions or feedback. You are proactive in reaching out to them and ensuring our strong relationship with them.
Furthermore, you are fearless; you are as comfortable sitting with founders of start-ups as conversing with the most senior partners of any venture capital firm. Most importantly, you are a good listener and know how to translate the customer s voice to our team. Rather than being a manager , you are all about owning the responsibilities. Like us, you re a team player and get energy from working together to improve the experience for our customers.
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Requirements
- 5+ years of work experience and +3 years as a Customer Succes Manager or Account Management;
- Experience in a SaaS start-up or scale-up;
- Able to work autonomously and in teams;
- Able to prioritize your work to align with the teams goals;
- Strong communication skills with users and other teams such as development and commercial;
- You are outstanding in spoken and written English.
Benefits
- Employee Stock Option Plan with a maximum of 2%
- 100% public transit travel allowance
- Free company lunches
- Education possibilities which are beneficial for (domain) knowledge
5+ years of work experience and +3 years as a Customer Succes Manager or Account Management; Experience in a SaaS start-up or scale-up; Able to work autonomously and in teams; Able to prioritize your work to align with the team's goals; Strong communication skills with users and other teams such as development and commercial; You are outstanding in spoken and written English.
Employment Type
Full Time
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