Access Hub Supervisor

Access Hub Site Supervisor

GP Practice

Redbridge, Ilford, London

Full time

13.00 per hour

IMMEDIATE START

They provide a wide range of Primary Medical Servicesunder both NHS and independent arrangement.

We are seeking an Access Hub Site Supervisor.

Purpose of the role

Main Functions

• Manage and support a team of 5 or more staff at any one time to ensure quality standards are met at all times
  
• Regularly monitor the quality standards in relation to telephone calls (ie answer within 5 rings)
  
• Monitor and manage call handling flow
  
• Management of telephony data (ie number of calls coming in/hanging up etc)
  
• Ensure that the appropriate peripheral centres and surgeries are made live or closed on Emis and the Directory of Services in a timely manner to accurately reflect the availability of services
  
• Ensure Minimum Data Set is collected for contract reporting
  
• Act as a central point of contact for external trouble shooting/crisis management, including out of hours service sites
  
• Support Contract Manager /Site Administrator with formal induction of both clinical and non-clinical staff
  
• Liaise across all sites
  
• Report any CQC issues or SI s to the Operational Service Manager.
  
• Ensure collection of appropriate patient satisfaction is collected from each site and collated and shared with relevant teams
  
• To arrange team meetings at central site, prepare agenda items and actions arising provided by lead
  
• Infection control will seek guidance from the Operational Service Manager and advise personnel before attending work
  

Additional Tasks

To review training needs of staff each time a new item of equipment is purchased

Gain knowledge of the Incident reporting procedure and advise Site Administrators accordingly under the guidance of the Operational Service Manager

To carry out together with the Operational Service Manager an Annual Infection Control Audit and Infection Prevention and Control Risk Assessment.

To maintain a Risk Register for each site

Responsible for implementing strategies and policies of ensuring staff are aware of and understand their responsibilities

Responsible for identifying areas of Risk and managing them according to the risk management process and at the level authorised within the job description

Liaise with Operational Service Manager and inform Site Administrators of when medical equipment requires testing or calibration by ways of keeping a record of last date of service and when service is due To be reported to Operational Service Manager and Clinical Governance committee annually

To undertake the role of MHRA officer designated at each site

To carry out regular site checks to ensure correct disposal of out-of-date drugs and confirmation that cold chain compliance in place at each site.

To provide a quarterly report outlining the overall satisfaction score at each Access Hub Site to be presented to the Operational Service Manager.

Attend monthly Senior Management team meetings to discuss any issues and develop future plans and working practices for hub sites

Requirements

Candidates will need experience using EMIS system.

Shift Times: Flexible working hours to accommodate the following service hours:

Monday Friday 7.30am 9.30pm

Saturday 9am-5pm

Sunday from 9am-4pm

Benefits

For our staff we want to:

• Maintain a supportive, fulfilling and rewarding working environment for all
  
• Encourage personal development through regular and effective appraisal and educational events
  
• Listen to all team members and value comments, suggestions and contributions
  
• Project a positive and professional image of ourselves both within and outside the company