Senior Technical Support Engineer

Working in company s offices in Woodley, London as well as a data centre based in Reading Supporting a wide range of services, including Linux and Windows Server base operating systems. Support the business in answering day-to-day technical support queries.

Requirements

• Take a lead in maintaining VMware and physical server infrastructure based primarily in the Woodley office and Reading Data Centre
  
• Ensure critical services run correctly and efficiently
  
• Ensure all related backup and recovery activities are carried out promptly and tested regularly
  
  

Essential Knowledge

• Proven Ability to build, support and maintain Linux and Microsoft Windows Servers in a VMware or physical server environment.
  
• Knowledge of vSphere and vCenter 7 essential
  
• 2-5 years of relevant experience in a customer focused position involving technical knowledge of a company s IT infrastructure and service operations based on ITIL principles
  
• Good Problem-Solving capabilities
  
• Excellent working knowledge of Active Directory and associated infrastructure (User account management, group policy, AD Sync)
  
• Good working knowledge of Office 365 administration, implementation and support.
  
• Good working knowledge of underlying technologies such as:
  
  

• IP Networking
• LDAP
  
• DNS
  
• DHCP
  
• Microsoft NPS / RADIUS
  
• Windows Terminal Services
  
• Data Backup and Recovery
  
• PowerShell
  

Essential Attitudes

• Over time will be expected to grow into the role of deputy to the Technical Support Manager.
  
• Flexible attitude to change.
  
• Act as a company ambassador at all times
  
• Willingness to travel
  
• Keen willingness to learn new things
  
• Self-starting, ability to take initiative and ability to manage own time effectively
  

Benefits

• Flexible Working option
  
• 20 Days Paid Holiday + Bank Holidays
  
• Company Pension
  
• On and off the job training
  
• Company Laptop and Phone
  
• Career progression
  
  

Take a lead in maintaining VMware and physical server infrastructure based primarily in the Woodley office and Reading Data Centre Ensure critical services run correctly and efficiently Ensure all related backup and recovery activities are carried out promptly and tested regularly Required Competence Essential Knowledge Proven Ability to build, support and maintain Linux and Microsoft Windows Servers in a VMware or physical server environment. Knowledge of vSphere and vCenter 7 essential 2-5 years of relevant experience in a customer focused position involving technical knowledge of a company s IT infrastructure and service operations based on ITIL principles Good Problem-Solving capabilities Excellent working knowledge of Active Directory and associated infrastructure (User account management, group policy, AD Sync) Good working knowledge of Office 365 administration, implementation and support. Good working knowledge of underlying technologies such as: IP Networking LDAP DNS DHCP Microsoft NPS / RADIUS Windows Terminal Services Data Backup and Recovery PowerShell Essential Attitudes Over time will be expected to grow into the role of deputy to the Technical Support Manager. Flexible attitude to change. Act as a company ambassador at all times Willingness to travel Keen willingness to learn new things Self-starting, ability to take initiative and ability to manage own time effectively